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Additional Services

Consulting Services

Our team has almost 100 years of combined experience serving credit unions. Our knowledge and experience on the topics below are available through our consulting services whether you need us to come in for a group discussion or you need a quick explanation that can be discussed over the phone.

Business Continuity/Disaster Recovery

Proper planning and understanding your business needs is essential towards the long-term success of a credit union. Our certified staff can help your credit union be ready for any issue that could arise.


Our team can advise your credit union on the BSA requirements using the FFIEC BSA/AML examination manual as well as Office of Foreign Control and FinCEN regulatory requirements.

Enterprise Risk Management (ERM)

Credit unions are faced with a substantial amount of risk. Our staff can help you manage this risk. Whether you need us to help review your current risk monitoring system or would like us to drop by to discuss the importance of risk management with your board, we are here to help.

IT Security and Risk Mitigation Strategies

You've been entrusted with your members' sensitive information. Vizo Financial can help make sure your credit union is prepared to mitigate potential attacks to keep your members' information secure.

If you are in need of bolstering your IT security posture or have a serious risk that needs to be mitigated, contact Vizo Financial for assistance and experienced advice. Maybe you have received the results of an IT security exam or audit and have a list of findings for which you simply don't have the technical resources to handle. The team at Vizo Financial can review your results, findings, and concerns and help you develop a strategy to address your IT security risks.

Policy and Procedure Assistance

Making sure your credit union has the proper policies and procedures in place is an essential component to your operations. Vizo Financial is available to review your current policies and procedures to make sure your credit union is covering all of its bases, or we can relieve you of this burden and create the documentation for you.

Vendor Management

Manually keeping tabs on all of your vendor requirements is a time-consuming process. Let us help you sort out what information is important and guide you towards an automated means of tracking risk ratings, contracts, expiration dates, incident reports, requests for proposals, and vendor due diligence information.


The new world is a cyber one, full of online transactions, technology-based data and virtual communication. These things certainly make for more streamlined and convenient operations, but they also open the door to cyber threats – aka, major risks for credit unions.

And what do you need when an enemy comes to your doorstep (or in this case, your screen)? A good defense strategy. That’s why Vizo Financial has teamed up with DefenseStorm, a financial institution cybersecurity solutions provider, to help credit unions build those strategies and enforce them through two-fold security and fraud services.


This service combines several state-of-the-art security technologies to provide your credit union with a solution that is inclusive of your entire cybersecurity framework, proactive in monitoring and detecting threats, responsive to potential issues and their resolution and diligent in tracking and reporting. Multiple avenues of protection include:

  • ThreatMatch - keeps an eye on your network to quickly identify known cyber risks, all with no volume limitations, so no stone is left unturned.
  • PatternScout - analyzes patterns to scope out any red flags and detect threats more efficiently.
  • Trigger Library - catalogs your security controls, policies, assets, etc. to determine possible vulnerabilities within your network.
  • Alert Derivatives - compiles data from ThreatMatch, PatternScout and Trigger Library to track and prioritize threats to your credit union.


From money laundering to account opening schemes, fighting fraud is no small feat in the cyber world. CyberFraud gives your credit union the ability to decrease fraud threats and provide better protection for your institution, your bottom line, your reputation and, of course, your members. It proactively stops fraudulent activity before funds ever leave your institution. Some features of CyberFraud include:

  • Comparative analysis of online financial risks, dark web intelligence and additional threat resources for heightened awareness.
  • Integration of your BSA/AML and security initiatives to achieve a greater level of communication between departments.
  • Real-time alerts when fraud risks are identified.

The DefenseStorm Difference

Sure, there are other cybersecurity firms out there, but DefenseStorm solutions offer a unique set of benefits that set them apart from the rest.

  • An understanding of financial institutions’ specific business model, cybersecurity needs and regulatory requirements.
  • A single, all-inclusive platform that connects the entire suite of solutions and incorporates your fraud and security information and operations.
  • 24/7 access to the highly-skilled and expertly-trained Threat Ready Active Compliance (TRAC) support personnel who will essentially act as an extension of your internal security team.
  • A dual approach of human and computer intelligence to detect, manage and notify your institution of any possible risks.
  • Exclusive discounts through the Vizo Financial/DefenseStorm partnership.

You don’t have to fight cyber risks alone with DefenseStorm cybersecurity solutions through Vizo Financial. Contact your corporate account manager at to learn more today!

Enterprise Risk Management

As financial institutions, credit unions are faced with a substantial amount of risk compared to the average business, which makes managing risk an essential component of a credit union's operations.

To help our member credit unions, Vizo Financial has teamed up with Ncontracts to assist you in your enterprise risk management (ERM) needs. Their service can offer your credit union access to a whole suite of ERM solutions.

Ncontracts’ ERM Solutions Offer:

  • Web-based solution
  • Informational & easy-to-use dashboard
  • Vendor and contract monitoring
  • Central database for vendor management
  • Real-time, on-demand reporting for board, management & regulators
  • Risk assessments, trend tracking, financial impact measurements & compliance monitoring

Information management is key to any ERM solution. Ncontracts solution through Vizo Financial offers a combination of the following modules for efficient information management:

  • Business Continuity
  • Data Security & Privacy Risk
  • Cybersecurity Risk
  • Enterprise Risk Management
  • Findings/Remediation Management
  • Information Technology Risk
  • Transaction Risk
  • Regulatory Compliance
  • Third Party/Vendor Management

I-Care Employee Benefits

Cooperation and helping people. Those are the ideas that brought credit unions to life. And now, they’re the ideas behind I-Care, an employee benefits solution for credit unions with 10 or more employees. Vizo Financial has teamed up with InterLutions, the credit union service organization responsible for I-Care, to give credit unions a chance to lower overall healthcare costs while retaining or even improving coverage for employees.

It’s accomplished through the program’s collaborative foundation. I-Care pools together the resources of all participating credit unions to establish an innovative approach to health insurance. In addition, InterLutions works collaboratively with Lockton, the world’s largest, privately-held insurance broker, to find competitive health plans from a variety of insurance providers. That means more flexibility for credit unions – you can even design your own tailor-made plan through I-Care!

But there’s more than just better coverage and lower costs awaiting you with I-Care. There are actual resources and experts available to help you achieve the following goals:

  • Clearly define the performance of your employee benefits
  • Create custom healthcare plans to benefit your employees and your budget
  • Retain employees and meet their healthcare needs
  • Make educated assumptions to determine your future health coverage needs
  • Analyze overall use of your coverage to decrease claims
  • Work cooperatively with other credit unions for the greater good of the movement and the people behind the movement

We at Vizo Financial want to ensure your credit union truly sees a positive impact with this program. We want you to be able to give your employees the care they deserve, to hold on to the employees who make your institution a pinnacle of your community, to reduce your healthcare risks and costs so that you can focus on making your employees and your members happy.

I-Care can. Just take a look at these stories to see for yourself…

Flexibility of plan design, along with the potential for significant cost savings and future wellness programs, made I-Care the best employee healthcare option for us.

Terri Green, VP of HR, Fox Communities CU

When we considered our healthcare alternatives, I-Care was just the logical choice. The right pricing, service and people made it a no-brainer.

David Powers, CFO, Landmark CU

Information Security Risk Solutions

Credit unions are entrusted with their members’ sensitive information. Criminals recognize this, which is why financial institutions are often the targets of criminal cyber-attacks and social engineering attacks designed to compromise your member's sensitive information.

Make sure your credit union is prepared to mitigate potential attacks. And don’t think that just because you are part of a smaller institution that you don’t have to worry about being targeted. Many criminals see smaller financial institutions as ideal targets, because they often have fewer resources devoted to preventing attacks.

Let us help you keep your members' sensitive information protected with the following products and services:

Know exactly how your systems' vulnerabilities could impact your credit union with our penetration testing.

A more in-depth version of a vulnerability scan, our penetration test allows you to see the consequences of a skilled attacker exploiting your systems weaknesses as we simulate an attacker by making controlled attempts to exploit vulnerabilities on target systems.

Our penetration test results provide deeper insight into the actual business risks of vulnerabilities that are present on your system and show how an attacker can exploit the vulnerabilities on your network and use the compromised machine to gain access to sensitive member information.

This test helps to clearly identify the actual risk the vulnerabilities on your network pose to your overall infrastructure.

Penetration testing provides your institution with regulatory compliance on the following guidelines:

  • GLBA – Section III.C.3 12 CFR Part 364 Appendix B.
  • NCUA – IS&T Questionnaire IT-IDS/IPS, Section E, 34 and 35; IT – Penetration Test Review, Section A, B, C,6-7, and 8c; IT – Servers, Section C, 19-21.t

Attackers are always looking for ways into a financial institution’s systems to gain access to the sensitive information that they possess. Being a small credit union doesn’t exclude you from the potential of an attack. In fact, many criminals actually target small financial institutions specifically; knowing they are less likely to devote the necessary resources to prevent attackers.

A vulnerability scan is an automated process that scans the computers, servers, printers, and other devices connected to your institution’s network.

Our scanning service scans your systems and looks for known security gaps and holes in your network. The system will then generate a report prioritizing the remediation efforts based on the severity of each threat and the relative risk that your credit union assigns to each of your assets.

Vulnerability scanning provides your institution with regulatory compliance to the following guidelines:

  • GLBA – Section III.C.3 12 CFR Part 364 Appendix B
  • NCUA – IS&T Questionnaire IT-IDS/IPS, Section E, 34 and 35; IT – Penetration Test Review, Section A, B, C, 6-7, and 8c; IT – Servers, Section C, 19-21

Attacks against vulnerabilities in web-based application software continue to be an increasing trend. Application software that does not properly validate user inputs, or fails to sanitize user inputs by filtering out unneeded, malicious characters, could be vulnerable to a remote attack.

Attackers can inject specific exploits, including SQL injection attacks, buffer overflows, cross-site scripting, and click-jacking of code to gain control over vulnerable machines. This can lead to a compromise of your internal network with your public web applications providing an open door directly from the internet to your sensitive member data.

Performing regular web application testing and following up with the removal or mitigation of the vulnerabilities bolsters your layered network security strategy and provides an excellent control against a potential network data breach.

Our team tests your web applications for potential vulnerabilities, helping to ensure the security of your most critical business interfaces.

Web application testing is designed to meet all regulatory requirements, and fully evaluates the security of your applications, whether they have been deployed or are in the development stage.

Contact us today to make sure your web application is not an open door for criminals to access your members' sensitive data.

Wireless internet access is becoming commonplace in most businesses. And credit unions are no different. Whether you offer Wi-Fi access to your members while they are in the branch or only have it available for staff to test systems from outside of your main network, many credit unions now have a wireless system in place at their institution.

This poses separate security issues than just your main network itself.

A wireless security audit analyzes your wireless security configuration, wireless infrastructure, and attacks against your wireless network to establish how well your wireless network is protected from an attack.

Our comprehensive wireless security audit assesses your wireless networks, devices, and countermeasures to ensure you are protecting your organization from potential intruders.

Through our team’s experience and knowledge, we can also demonstrate the impact a successful wireless network intrusion can have on your credit union.

Managed IT Services (in partnership with CU*Answers)

Credit unions are no exception to technology, and we utilize it in every single aspect of our day-to-day operations. However, maintaining your IT infrastructure comes with its challenges. MY CU Services has teamed up with CU*Answers to offer an entire suite of Managed IT solutions to equip your credit union with the necessary resources to keep your information technology functions running smoothly.

Workstation & Server Management

Your equipment – from employees’ workstations to credit union servers – is critical to your operations. By offering Systems Monitoring and Administration, Patch Management and Managed Security solutions, you can build the foundation to ensure they are protected.

Email Management

So many business functions are shared and completed through email. Make sure your email systems are in tip-top shape with the Hosted Email and Email Security services.

Network Infrastructure Management

Maintaining your networks takes a lot of time and resources. Luckily, MY CU Services’ Networking Monitoring and Alerts and Firewall Management services can help alleviate some of those burdens.

Backup & Business Continuity

Credit unions are only as good as their ability to continue operations even during an emergency. That’s where our backup and business continuity services come in to play. Specifically, MY CU Services offers Backup & Data Protection Services, as well as Virtual Branch capabilities.

Support Services

The most important part of managing your IT operations is having reliable support. The Helpdesk and Operations solutions through MY CU Services are designed to serve as your credit union’s support system when you need it most.

Mass Notification Services

Call trees often breakdown and should not be relied upon to notify your employees of essential information. Our employee notification system can notify employees of important information quickly by multiple means of contact, including email, home phone, and cell phone. You can even create groups of employees for specific notifications that don’t affect all staff, and track your employees’ responses.

Social Engineering Testing

There’s a reason why we practice fire and bad weather drills. It’s so that when life hands us an unexpected situation, we’re able to handle it because we already know the risks. The same can be said of your credit union’s security – the more practice and emphasis you put into security awareness, the better you’ll be able to deal with social engineering threats like phishing, vishing and cyberattacks.

Vizo Financial has partnered with KnowBe4, an industry leader in simulated social engineering testing and security awareness training, to help you get that practice through our social engineering testing services.

In this subscription-based service, you will be able to perform ethical social engineering tests to evaluate the level of security awareness among your staff. By utilizing the same tactics criminals might leverage to gain access to your credit union, the service can help you gauge your level of risk within the institution and adjust your security awareness training accordingly.

From there, you will be able to review your results from the testing through a convenient online portal, where you can also manage your credit union’s information, testing templates and more.

What do our social engineering testing services mean for your credit union? All these things:

  • Reduced risks by improving staff’s security awareness and preparedness
  • Creation of custom security awareness training plans based on staff’s level of knowledge
  • Control over your own social engineering tests with ready-made templates and tools
  • Real-time test results and information storage in an easy-to-use online portal
  • Continuous testing and support from Vizo Financial’s security experts for the length of your subscription

At Vizo Financial, we get it. We know that the security of your credit union and the ability for your employees – those on your front lines – to keep your members’ information safe is so important. Important enough, in fact, it’s worthy of performing social engineering testing, or “drills.” Let us make sure you get the practice you need to better deal with social engineering attacks and other threats!

Video Production

Have you ever thought about creating promotional videos for your credit union? Maybe you've even considered educational videos for staff or putting together a TV commercial. Whatever your goal, the use of videos to promote business is a proven and successful tool.

Vizo Financial offers video production services to help with each step of the production process - from writing a script to shooting and editing. Our video services allow you to connect with your audience in a modern, interactive way.

Types of Videos:

  • TV and Web Commercials
  • Educational/Instructional Videos
  • Staff Training Videos
  • Event Coverage Videos
  • and more!

Interested in using our video services? You can review samples of our custom video work before starting a project.

And if you're looking for a quick and easy way to start promoting your credit union with videos, check out these premade videos that can be branded with your logo!

If you’re interested in purchasing any of our premade videos or want a custom quote, please contact

Website Design and Hosting

When it comes to designing and hosting your website, you want a company that understands credit unions. We can help. With our CUSO, MY CU Services, we have all of your hosting needs covered.