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Payment Services

They can swipe, scan, send or spend with cash. No matter how your members make their payments, Vizo Financial and our CUSO, MY CU Services, have the resources to back up or even boost your payment services. We’re always looking at trends for modern products to offer to credit unions, as well as ways to improve back-end processing, so be sure to check out our competitive and diverse payment solutions!

AFS Fraud Services

MY CU Services, through our partner, Advanced Fraud Solutions (AFS), provides batch fraud detection for credit unions that utilize our image capture solutions. This service offers a suite of solutions for credit unions to fight fraud through multiple sources including checks, debit/credit cards and online banking.

ACH Receipt and Returns

ACH Receipt & Returns streamlines the way your credit union receives ACH files. It does not require you to load or maintain software at your credit union. Your credit union has the power to determine whether you wish to process multiple ACH files from the Federal Reserve throughout the day, or combine the various presentments into one file for posting in your host system. In addition, credit unions can have their vendor pick up files via secure SFTP.

ACH Originations

ACH origination functions occur through an online platform. There is no software to load on your computers and/or maintain in your office. The origination system allows your credit union to set up one-time and/or recurring ACH transactions. All standard ACH formats are supported. MY CU Services handles all software upgrades, including Nacha Rules-related updates to assist with your credit union’s compliance to the ACH rules.

ACH for Business

Client Access through our ACH Originations solution enables business members to access and maintain their own originations. ACH originations are a great payment tool for businesses to utilize. How so? Well, it’s an electronic, contactless form of payment with quick, consistent and secure processing through the Federal Reserve.

Help your business members ditch the need for checks or anything of that sort. Make our Client Access ACH originations program part of your offerings. It’s a payment solution your business members can appreciate today, tomorrow and well into the future!

Domestic & International Wires

Vizo Financial offers wire transfers to move funds between institutions. Credit unions can wire funds to and from a financial institution for deposit at the Corporate or the institution of their choice.

MY CU Services offers the ability to transfer funds from your credit union to another financial institution across international boundaries with our International Wires platform. Funds can be sent in U.S. dollars or foreign currency and exchange rates are available on our online system.

DoubleCheck

Big changes may be on the horizon for your credit union’s NSF programs as legislation continues to focus their attention on consumer protection and class action lawsuits for NSFs rise. How will this impact your credit union's current NSF program and non-interest fee income? What if we told you there was a program that could reduce your liability, fight fraud, generate revenue and benefited members in new ways? Guess what, there is… and it’s called DoubleCheck!

DoubleCheck is a member-driven NSF and overdraft program that gives your members the power to decide how their overdrafts are handled, meaning they determine what is to be paid, what is to be returned and if there are other financial means they can utilize to cover any negative transactions. That means fewer headaches for you and more financial control for them…it’s a real win-win for everyone!

Vizo Financial has partnered with DoubleCheck to help credit unions modernize their NSF and overdraft programs so that your members are happier, your staff is less stressed and your bottom line continues to grow. You see, for each member that uses DoubleCheck, your credit union will earn revenue – an alternative to those overdraft fees that members dread, while still earning you income.

But, wait…the DoubleCheck program comes with even more benefits in store:

  • Your members have the ability to decide how to process their NSF items - with DoubleCheck, so your credit union doesn’t have to guess when trying to decide what to pay, return, etc.
  • Implementation of DoubleCheck is a cinch, as it integrates directly with your core and digital services providers.
  • DoubleCheck features top-of-the-line security measures, such as multifactor authentication, audits, encryption and more.
  • Liabilities from compliance, fraud and member dissatisfaction are minimized through DoubleCheck.
  • Giving members more control of their finances means fewer complaints, less frustration and a better member experience. And better member relationships means better retention, too!

When you help your members, you help yourself.

  • Less frustration. Better relationships.
  • Stay compliant with legislation
  • Reduced risk of class action lawsuit
  • Timely reporting of fraud
  • Automated customer notifications
  • Customer-centric revenue system

Want to know more about this innovative NSF and overdraft program through DoubleCheck? Contact your corporate account manager at accountmanagers@vfccu.org!

Electronic Bill Payment

MY CU Services' Electronic Bill Payment service is designed for credit unions offering a homebanking solution without bill payment capabilities, or for credit unions seeking a stand-alone bill payment interface. Our solution offers the functionality demanded for consumers and small businesses. MY CU Services’ EBP solution comes with access to turnkey marketing materials and a resource center for easy member promotion and education, and integrates with the Mobile Pay application.

e-Statements

MY CU Services' e-Statements platform allows you to create custom interactive statements, bills, invoices and notices that boost member engagement, reduce costs and increase profitability. This service gives you an efficient and affordable way to enhance your level of communication and customer service.

Foreign Collections

MY CU Services' Foreign Collection program lets you compete with bigger banks by allowing your members to deposit foreign checks with your credit union as opposed to going to a bank.

Foreign Currency Services

Euros and francs and yen…oh my! Through MY CU Services’ foreign currency referral program with CXI, credit unions are able to provide foreign currency to their members through CXI’s online currency portal. There’s even an option to add a link to the credit union’s website and/or mobile app where members can order foreign currency for themselves!

The best part? As part of this program, your credit union will earn a one percent commission on all member orders placed.

Image Capture

MY CU Services’ image capture program allows your credit union to send your share draft deposits to MY CU Services as an electronic file for processing. MY CU Services has multiple image capture programs available, including ATM/ITM Capture, Branch Capture, Merchant Capture, Mobile Capture and Teller Capture.

ATM Capture

MY CU Services offers ATM capture services, allowing credit unions to capture check deposits at their image-enabled ATMs. The images will be sent directly to MY CU Services for processing and collection.

Branch Capture

Our Branch Capture and Deposit product offers credit unions a cost-effective and efficient way to comprehensively capture check images, and send those images electronically for processing.

MY CU Services will provide forward collection of captured images. These items are sorted and forwarded on behalf of the credit union, utilizing our low-cost routing technology.

Merchant Capture

Businesses have many options when it comes to financial services. To stand out from the crowd, consider adding a product that provides convenience. And there is nothing more convenient for a business than depositing checks without having to visit a local branch. With MY CU Services’ Merchant Capture product, your business members can deposit checks directly into the credit union right from the office.

Mobile Capture

Mobile capture integrations enable your credit union members to make deposits using their smartphones and tablets. Mobile capture is available with MY CU Services’ Mobile Pay or other mobile banking apps.

Teller Capture

Similar to Branch Capture, Teller Capture takes convenience a step further. Instead of scanning several batches throughout the day or waiting to scan all checks at the end of the day, this capture program allows your teller to scan the check as it’s presented. Teller Capture will interface with the credit union’s core processor at each teller workstation when coupled with their receipt manager product to allow check images to be transmitted in real-time to MY CU Services.

Money Orders

MY CU Services offers Money Orders through our Positive Pay system. Your Money Orders are processed directly through your existing settlement account with low fees and no monthly minimum charge.

Official Checks

Whether your credit union wants to be fully involved in the day-to-day back office work for official checks or you prefer us to take the reins, MY CU Services offers two different official check programs.

Corporate Share Drafts

MY CU Services’ Corporate Share Draft program processes drafts on the credit union’s routing and transit number, meaning the credit union is responsible for reconciling the settlement account, liability for loss incurred as the result of fraudulent items, encoding errors, etc.

Positive Pay

The Positive Pay program processes drafts on its own routing and transit number, meaning MY CU Services reconciles the Positive Pay account for the credit union. E-statements detailing all paid, outstanding and stop payment items are available each month through Zephyr, or the credit union can download and view on-demand reports any time through the Positive Pay system.

PayMōli - P2P Payments

When your members need to pay someone fast, there’s one solution that stands out: person-to-person (P2P) payments. Our CUSO, MY CU Services, offers PayMōli, a direct P2P app just for credit unions.

PayMōli is a simple way to provide your members – both young and old – with the power to pay others right from their smart devices. No ATMs, no check deposit and no swiping necessary. PayMōli makes person-to-person payments happen with the click of a few buttons.

The app offers many great features, for your credit union and for your members:

  • The app links directly to your members' credit union account
  • Multiple layers of security for members' payment information
  • Customization to fit with your credit union's brand
  • Modern payment solution that will keep your credit union relevant and competitive

PayMōli in a nutshell is person-to-person payments made easy, fast and expedient!

Share Draft Processing

MY CU Services’ member share draft processing program offers straightforward, competitive processing fees with no hidden costs. All necessary data is captured from the draft and a unique sequence number is assigned to each item. A data file will be created and made available for your credit union or data processor to download. In addition, your credit union’s homebanking provider has the ability to tie their system to MY CU Services’ image archive.

Share Draft Rewards Program

Generate more fee income for your credit union while providing more savings and rewards for your members. Sound too good to be true? Vizo Financial has partnered with StrategyCorps to offer a share draft rewards program that does just that!

Delight members and set your credit union’s share draft accounts apart from the rest through a two-part process:

1. Share Drafts Analysis

StrategyCorps will perform an in-depth analysis to identify and benchmark your current share draft performance, and segment and rank member account relationships. StrategyCorps will recommend checking account structures with various levels of benefits, help implement an actionable strategy to protect and grow the most financially productive relationships and fix and grow the ones that are hurting your credit union’s earnings based on the analysis.

2. Mobile Rewards Program

Generate more revenue with a customized mobile rewards app, developed with the results of your share drafts analysis in mind. The app gives members access to modern, innovative checking benefits that they want and need in their everyday lives, and that are market-proven to be more engaging. In addition to the rewards app, members will also be able to access benefits through your credit union’s website.

What’s included in the rewards program?

  • 400,000+ discounts at local and online retailers
  • Cell phone protection
  • Round-the-clock roadside assistance
  • Travel accidental death coverage
  • Personal identity theft protection
  • Identity monitoring
  • Health savings discounts

By addressing issues and providing incentives, a mobile rewards program can help to give your share draft program new life, with benefits for both your institution and your membership!

Want to learn more? Contact a corporate account manager today at accountmanagers@vfccu.org.

Western Union Quick Cash

MY CU Services’ Quick Cash service through Western Union allows credit unions to transfer funds to, or on behalf of, their members.