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Webinar Recordings

Missed an event? That's okay. We've got you covered.

We realize that sometimes schedules don't allow you to attend every event you wish. So as a service to our members, we're providing archived recordings and presentation materials from events in the past year. If you have any questions, please feel free to contact us at marketing@vfccu.org.

Asset Liability Management

Making Waves: Using ALM to Navigate the Financial Voyage Ahead Webinar

Melissa Scott, VP, ALM Services, Vizo Financial
November 30, 2023

You don’t have to be an ALM expert to know that the financial markets are rapidly evolving and, consequently, making waves in the credit union world. New trends are washing ashore. New challenges are looming heavy in the skies. And, above all else, balance sheets and ALM risks are transforming. It can be difficult to chart your intended route with all these mounting changes, especially in the current market environment we’re in…unless you have a viewpoint from the crow’s nest.

Join Melissa Scott, VP, ALM Services, as she explores the ALM services available to your credit union through Vizo Financial.

View Webinar Recording | Webinar Handout (PDF)

Simplifying ALM for Your Credit Union Webinar

Melissa Scott, VP, ALM Services, Vizo Financial
August 15, 2023

Asset liability management is defined as a practice used by financial institutions to mitigate financial risks resulting from a mismatch of assets and liabilities. Regulation requires credit unions to have an interest rate risk policy and an effective interest rate risk management program.

Join Melissa Scott, VP, ALM Services, as she explores the ALM services available to your credit union through Vizo Financial.

View Webinar Recording | Webinar Handout (PDF)

ALM: The Captain of Credit Union Capital Controls Webinar

Michael Rice, senior ALM analyst, Vizo Financial
June 7, 2023

Who is the chief in charge when it comes to balancing your credit union's capital? Be careful before you answer because it's not any single person. It's a culmination of daily decisions at your credit union. Your ALM model helps you to navigate these decisions and find your true north when it comes to capital planning and developing your credit union's budget and strategic plan. This session will cover how you can effectively manage and monitor your net worth by using the ALM model to guide your strategic planning, establish meaningful policy limits and acknowledge your risks.

View Webinar Recording | Webinar Handout (PDF)

Balance Sheet Strategies for Any Rate Environment

Lisa Boylen, senior ALM consultant, Vizo Financial
March 16, 2022

Possible rate hikes in 2022? Yes, it’s definitely on the table according to the Federal Reserve. But now, after sailing aimlessly through a storm of low rates and uncertain finances, credit unions are feeling apprehensive. The storm may be shifting directions, so how can we straighten the course and navigate the still choppy seas? The answer is simple…by understanding balance sheet risks and planning accordingly. Join Lisa as she discusses how to utilize your ALM model effectively and reviews the best strategies for both expected and unexpected rate environments.

View Webinar Recording | Webinar Handout (PDF)

Annual ALM Tune-Up

Lisa Boylen, senior ALM consultant, Vizo Financial
December 16, 2021

Similar to a tune-up we perform on our vehicles, an ALM tune-up ensures our model and associated processes are operating at their full performance potential. With earnings under pressure and lower capital ratios, it is more important than ever for your ALCO to receive the best information possible to assist in making key strategic decisions. It also helps with upcoming regulatory exams. After you have tested and oiled your ALM engine, you’ll be ready to confront the primary issues going into 2022.

View Webinar Recording | Webinar Handout (PDF)

Shifting Perspectives – Dynamic ALM Modeling

Lisa Boylen, senior ALM consultant, Vizo Financial
May 26, 2021

Since the pandemic, we’ve seen deposits surge, excess cash build and pressure on net interest income rise. In this session, we’ll explore dynamic ALM modeling and how it expands our ability to see the possible outcomes of business strategies. This shift in model perspective will give you the tools and understanding to help make better business decisions for improved earnings and capital.

View Webinar Recording | Webinar Handout (PDF)

ALM: Why We Do What We Do

Melissa Scott, VP of ALM, Vizo Financial
September 23, 2020

Have you ever wondered why we spend so much time and money on managing interest rate risk? Join us for an overview of the U.S. banking system to discover why ALM is important and what historical events caused the origination of the reports we still use today. Once you understand why we do what we do, regulatory reporting will take on a whole new meaning that is beneficial to your credit union.

This webinar is for credit union staff who handle the institution’s ALM and balance sheet management responsibilities or anyone who wants to learn more about ALM.

View Webinar Recording | Webinar Handout (PDF)

CECL

Budgeting your Allowance Under CECL into 2024

Mike Umscheid, president/CEO, ARCSys
September 6, 2023

As the budgeting season swiftly approaches, and the intricacies of forecasting under CECL pose greater challenges than ever before, numerous clients have turned to us for guidance. We understand the intricate complexities and uncertainties that accompany the budgeting process. ARCSys is here to walk you through and help you with your institution's CECL budgeting strategy for 2024.

View Webinar Recording | Webinar Handout (PDF)

Adjusting Historical Data Under CECL - Qualitative Factors Run Amuck Webinar

Mike Umscheid, President/CEO, ARCSys
May 30, 2023

This educational opportunity will feature Mike Umscheid, a seasoned expert who will discuss the purpose of quantitative and qualitative factors under the Current Expected Credit Loss (CECL) standard. This webinar will delve into the key differences between the Q-Factor methodologies of CECL and the Incurred Loss Model (ILM), as well as how these differences impact the selection, adjustment and documentation of historical data.

View Webinar Recording | Webinar Handout (PDF)

CECL Best Practices for an Evolving Financial Future Webinar

Mike Umscheid, President/CEO, ARCSys
December 6, 2022

Are you counting down to the official implementation of the new CECL rule? It may be right around the corner, and you may have already poured a lot of time and research into your preparations, but that doesn’t mean there isn’t still more to learn. Like anything else, CECL is bound to evolve and make accommodations for a financial future that we have yet to experience. What your credit union can do to be ready for any changes that come about is to educate your staff on and incorporate best practices for CECL. Join us as we discuss some of the most useful best practices you can implement now and use to your advantage as CECL transforms in the future.

View Webinar Recording | Webinar Handout (PDF)

Changes in TDR Disclosures

Mike Umscheid, President/CEO, ARCSys
July 19, 2022

Troubled debt restructuring (TDR) accounting is changing, as well as disclosures for CECL. On March 31, 2022, the Financial Accounting Standards Board (FASB) issued an accounting standards update, which eliminates the TDR accounting model for creditors that have already adopted the current expected credit loss (CECL) model. The decision to eliminate the TDR accounting model is in response to feedback that the allowance under CECL already incorporates credit losses from loans modified as TDRs. So what does all this mean for your credit union? Join Mike Umscheid as he explains what TDR disclosures are and their new requirements.

View Webinar Recording | Webinar Handout (PDF)

CECL Webinar Series: Why Public Banks Primarily Use Discounted Cash Flow and Probability of Default Models

Mike Umscheid, President/CEO, ARCSys
December 14, 2021

For those institutions that have adopted CECL, there are two models that are primarily being used to calculate the CECL allowance. The webinar will focus on best practices for the most used models under CECL and the benefits and costs of these models.

View Webinar Recording | Webinar Handout (PDF)

CECL Webinar Series: The Ins and Outs of Vizo Financial’s CECL Modeling Solution

Casey Tutor, Vice President, ARCSys
December 7, 2021

Vizo Financial partnered with ARCSys Technologies to help credit unions take on the complexities of the new current expected credit loss (CECL) ruling set forth by the Financial Accounting Standards Board (FASB).

View Webinar Recording | Webinar Handout (PDF)

CECL Webinar Series: The Pros and Cons of the Warm Method

Michael Umscheid, President/CEO, ARCSys
November 30, 2021

Since the WARM method was reviewed by the Financial Accounting Standards Board (FASB), many institutions have looked at making this method the primary method for their CECL calculation.

View Webinar Recording | Webinar Handout (PDF)

CECL Webinar Series: Obstacles in Adopting CECL

Michael Umscheid, President/CEO, ARCSys
November 16, 2021

As Banks and larger institutions move to adopt CECL, they are identifying obstacles and issues in the process. This webinar will focus on three key areas and specific model considerations listed below:

  • Obstacles in Implementation
  • Obstacles in complying with audit requests
  • What public banks are finding significant?
  • Specific model considerations

View Webinar Recording | Webinar Handout (PDF)

Understanding Collateral Dependent Loans and Converting Impaired loans at adoption of CECL

Michael Umscheid, President/CEO, ARCSys
March 23, 2021

This session will cover three key CECL topics concerning the removal of "Impaired Loans Concept" and transitioning to the Collateral Dependent Concept as well as converting impaired loans and PCD loans when adopting CECL.

View Webinar Recording | Webinar Handout (PDF)

CECL Basics and Implementation Process

Michael Umscheid, President/CEO, ARCSys
June 18, 2020

Please join Vizo Financial’s CECL partner Michael Umscheid, president/CEO of ARCSys as he discusses the basic requirements of CECL and provides an update to CECL since the standard was issued. This webinar will also examine the timeline on how long it took public companies to adopt CECL.

View Webinar Recording | Webinar Handout (PDF)

Investments

Understanding the Language of Credit Union Financials and Ratios Webinar

Michael Rice, senior ALM consultant, Vizo Financial
October 24, 2023

Understanding the language of credit union financials can be challenging, especially when it comes to the many intricacies of the balance sheet and the subsequent deep dive into the meaning of its contents. For example, what is a capital ratio and why is it so important? What are the key line items on a credit union’s financial statement and what is their impact? What role do profit and spread analyses play in ALM?

View Webinar Recording | Webinar Handout (PDF)

Find Your Financial Footing: Market Update & Rate Expectations Webinar

Scott Wood, SVP/chief investment officer, Vizo Financial
September 27, 2023

The last few years have held a lot of changes in the economy, including multiple rate hikes from the Fed. June 2023 marked the first time since January 2022 that the Fed didn't raise rates, but instead put a pause on them. From this recent pause on rates to the debt ceiling legislation and a looming recession, it's understandable why the question on most people's minds might be: what is in store for the rest of 2023? In an effort to help you find your financial footing, Scott Wood is providing an update on the current economy and what to expect for the rest of 2023 with regard to rates, the Fed and the overall economy.

View Webinar Recording | Webinar Handout (PDF)

Building a Liquidity Lineup That Works for You Webinar

Scott Wood,SVP/chief investment officer Vizo Financial
June 22, 2023

Liquidity is complicated these days. So many factors are leading to a rapid tightening of liquidity — the likes of which we haven't seen for some time. But that doesn't mean there aren't options available to your credit union. It just means your financial team will need to spend some time researching and building the liquidity lineup that works for you. We'll touch on some of the options you might consider for your lineup, including selling investments, various borrowing options (including the Fed's new Bank Term Funding Program), SimpliCD issuance and selling loans — just to name a few.

View Webinar Recording | Webinar Handout (PDF)

Corporate Update & Federal Reserve BTFP Overview Webinar

David Brehmer, president/CEO, Vizo Financial,
Fred Eisel, chief investment officer, Vizo Financial
and Tim Sustak, chief credit officer, Vizo Financial

March 21, 2023

Based on recent events, Vizo Financial will be hosting a webinar on Tuesday, March 21, 2023, at 2:00 p.m. ET to give a live update on the Corporate's financials, provide an overview of the Federal Reserve's Bank Term Funding Program (BTFP) and answer any questions you may have. It will be hosted by our president/CEO, David Brehmer; chief investment officer, Fred Eisel; and chief credit officer, Tim Sustak.

View Webinar Recording | Webinar Handout (PDF)

Economic Update and What's in Store for Credit Unions Webinar

Scott Wood, portfolio strategist, Vizo Financial
February 21, 2023

Ok, we'll say it…today's economic landscape is a little complicated. What else would you expect when you mix together inflation, Fed policy, global unrest and the lingering effects of a pandemic? Despite the cocktail of uncertainties and logistics, Scott Wood, Vizo Financial's portfolio strategist, is taking a wholistic look at the markets and the data to paint a picture of what the economy may have in store for credit unions, as well as their balance sheets.

View Webinar Recording | Webinar Handout (PDF)

Market Update and Outlook for 2023

Fred Eisel, chief investment officer, Vizo Financial
November 15, 2022

The Fed has been very aggressive in tightening monetary policy, by increasing overnight rates to close to 3% and beginning to allow their balance sheet to shrink. The markets continue to debate how far the Fed will go in trying to control inflation, and if their aggressive stance puts the U.S. economy in a recession. Join Fred as he provides an update on the current economy and what to expect in 2023 with regard to rates, the Fed and the overall economy.

View Webinar Recording | Webinar Handout (PDF)

Investing in a Rising Rate Environment Webinar

Scott Wood, portfolio strategist, Vizo Financial
June 29, 2022

It’s been a while since we’ve operated in a rising rate environment, let alone one that is also battling inflation and residual effects of a global pandemic. Needless to say, investments might look a little different now than they have in years (or maybe even ever). Now that the Fed has announced their intentions to raise rates at a steady pace over the next couple years, it’s time to prepare your portfolio and make changes to your investment strategy. Scott Wood, Vizo Financial’s portfolio strategist, can help you get started on the right path and shed some light on how to invest smartly in this unique rising rate environment.

View Webinar Recording | Webinar Handout (PDF)

Enhance Your Portfolio by Investing in Mortgage-Backed Securities

Fred Eisel, chief investment officer, Vizo Financial
August 19, 2021

With the current rate environment, many credit unions are looking to diversify their investment portfolio with mortgage-backed securities (MBS). Mortgage-backed securities offer institution investors a variety of options and benefits your credit union may want to consider. Join Fred Eisel in this session to learn more about MBS and how they may be a suitable addition to your credit union’s investment portfolio.

View Webinar Recording | Webinar Handout (PDF)

Riding the Current Investment Roller Coaster

Scott Wood, portfolio strategist, Vizo Financial
February 17, 2021

You know that feeling you get when you’re going downhill on a roller coaster? It’s a rush of chaos with a touch of uncertain fear as you wonder “what happens next”? Well, we’re definitely on the downhill side of rates and investment options, and the ride is starting to become very uncertain. The pandemic has caused a lot of that same chaos in the realm of credit union finance, and it’s left a lot of us wondering what happens next? How will we be able to build our investment portfolio back up? This session, led by portfolio strategist, Scott Wood, will address all those questions and more by looking at the current and projected financial landscape, and what types of investments might help your credit union ride out the twists and turns of this roller coaster so you can stay on track.

View Webinar Recording | Webinar Handout (PDF)

Lending

Business Account Basics Webinar

Mike Smith, VP, senior business services officer, CU Business Group, LLC
February 27, 2024

A business relationship with your credit union begins at account opening. In this session, we will discuss business entity types and the required documentation to open and maintain business accounts. We will also cover the importance of the Certificate of Beneficial Ownership, pertinent regulations for financial institutions and the types of information that are required to be collected. In addition, we will review the value of a business profile and how your credit union can utilize this information for sales opportunities.

View Webinar Recording | Webinar Handout (PDF)

Offer Education Loans to Your Members with Sallie Mae

Karie Bedford, Sallie Mae
April 25, 2023

Now is the time to start preparing for the rush of students - many of them your members - searching for education loans. As college tuition costs continue to rise, more students are in need of private education loans to help fund the gap between financial aid and college expenses. With the Education Loans from Sallie Mae, in partnership with Vizo Financial, your credit union members can choose from three in-school repayment options to help them pay off their loans faster and save more money compared to the conventional private loan.

View Webinar Recording | Webinar Handout (PDF)

Growing Commercial Services in 2021 and Beyond

Larry Middleman, President/CEO & Founder, CU Business Group
June 17, 2021

Over the past year credit unions have stepped up to help members and local businesses through Paycheck Protection Program loans and other services. As the country begins to open back up, what should credit unions be offering now and going forward?

Join Larry Middleman, CU Business Group President/CEO & Founder, for a look at trends in the industry plus opportunities to serve small businesses and propel your commercial program forward.

View Webinar Recording | Webinar Handout (PDF)

Driving Your Lending Pipeline

Geoff Johnson, President/COO, CU*Answers
December 2, 2020

Driving your lending factory has become increasingly challenging. It requires you to stay top of mind when your members are looking for a loan, and being there at just the right time in their decision making process. Questions you should ask yourself include: Do members know what you offer? Is it an easy process for a member to get a loan with your credit union? What technology can help the credit union be a more effective lender… and can we afford it? Is the credit union missing any low hanging fruit in your existing membership? What new tactics/products are being deployed successfully at other credit unions? This webinar is meant to introduce some tactics that can help you increase your loan portfolio.

View Webinar Recording | Webinar Handout (PDF)

Commercial and Consumer Lending: Tricks of the Trade

Melanie L. Vanderau, Esq., Mette, Evans & Woodside
September 10, 2020

Once a loan is approved and underwritten, how does a lender protect itself? No matter how credit-worthy a borrower can seem on the front end, a lender should always prepare for the worst when it’s in the best position to protect itself – at the beginning, before anything goes wrong. The best way to do this is know how to document the transaction in a way that covers all the bases for the lender. Learn the best ways to mitigate lending risk from the perspective of an attorney with lending experience in both a commercial and consumer context on the front-end (documentation) and back end (collection).

View Webinar Recording | Webinar Handout (PDF)

Payments

Show Me the Money! ACH Tax Refunds Webinar

Michele L. Barlow, senior vice president, Macha/PAR
February 22, 2024

With a majority of tax refunds delivered via ACH each spring, financial institutions face the challenges associated with exception processing related to ACH tax refund payments. This session will help you ensure that your processing of ACH tax refunds is efficient and that it protects your financial institution from losses associated with incorrect handling of these types of payments.

View Webinar Recording | Webinar Handout (PDF)

Food for Thought: Check Fraud Webinar

Kari Kronberg, director of education, Macha/PAR
January 30, 2024

Dealing with the big three of check issues of forgeries, alterations and counterfeit checks are some of the most challenging situations a financial institution can encounter. These issues have a very narrow return window and no adjustment options. Does your financial institution understand your obligations and options when it comes to handling these complicated situations?

View Webinar Recording | Webinar Handout (PDF)

2024 ACH Rule Changes and Updates Webinar

Andi Crockett, AAP,product manager, EFT, Vizo Financial/MY CU Services
January 17, 2024

It’s that time of year, time to review the upcoming rules changes for ACH. Nacha Operating Rules need to be followed by all financial institutions that process ACH transactions. This webinar will provide the details your credit union needs to stay informed on the ACH payment requirements and remain in compliance with all the changes in 2024. Join Andi as she reviews current and upcoming Nacha Rules.

View Webinar Recording | Webinar Handout (PDF)

Return to Sender - Selecting Relevant Return Reason Codes Webinar

Jessica Lelii, director of education, Macha/PAR
December 12, 2023

Are you sometimes unsure of the right return reason code to use? Do dishonored returns and contested dishonored returns have you scratching your head? In this session, we will cover all of the return, dishonored return and contested dishonored return codes, and when they should appropriately be used. Knowing your rights and responsibilities under the Rules will help you reduce the risk of potential loss for your institution.

View Webinar Recording | Webinar Handout (PDF)

Possible or Probable? How to Assess the Risk Webinar

Jessica Lelii, director of education, Macha/PAR
November 9, 2023

The ACH Operating Rules require all participating DFIs, Third-Party Senders and Nested Third-Party Senders to conduct an assessment of the risks of their ACH activities. But how is not specified. In this session, we will look at risk assessment best practices and how to maintain compliance with the requirements of your primary regulators.

View Webinar Recording | Webinar Handout (PDF)

P2P Doesn't Have to Mean Faster Fraud Webinar

Jessica Lelii, director of education, Macha/PAR
October 10, 2023

Some of the most common questions asked by financial institutions pertain to consumer person-to-person (P2P) transfers via the ACH Network. Most often, the questions have to do with fixing something that went wrong. These problems include fraud, incorrect account numbers, and buyer’s remorse, all of which can result in financial losses for your organization. Don’t miss this chance to learn about the unique features of P2P transfers via the ACH network.

View Webinar Recording | Webinar Handout (PDF)

To Ask or Not to Ask? That is the question - Return Request or Reversal Webinar

Jessica Lelii, director of education, Macha/PAR
September 28, 2023

Is it better to ask permission or forgiveness? In the ACH Network, always ask permission. Join this educational session to learn more about the differences between properly initiated reversals and return request situations.

View Webinar Recording | Webinar Handout (PDF)

FAQ: Exception Handling Webinar

Kari Kronberg, director of education, Macha/PAR
August 31, 2023

Do you wish you were more exceptional at handling exceptions? During this session, we'll discuss the most frequently asked questions regarding share draft, card, and ACH exceptions.

View Webinar Recording | Webinar Handout (PDF)

Ace Your Audit – RDFI Webinar

Jessica Lelii, director of education, Macha/PAR
July 18, 2023

All financial institutions must conduct an annual ACH audit. During this educational session, we will cover the NACHA Operating Rules' audit requirements that are specific to the receipt of ACH transactions that are needed for you to ace your RDFI ACH audit. We will emphasize areas of high risk to RDFIs including return timeframes, posting and exception processing.

View Webinar Recording | Webinar Handout (PDF)

Card Disputes Master Class Webinar

Kari Kronberg, director of education, Macha/PAR
June 20, 2023

Card disputes can take on a life of their own. There are dates to remember, credits in and out, chargeback rights, regulations…how does anyone stay on top of it? This session will give an in-depth look into the card dispute process from start to finish, with several examples of transactions and scenarios.

View Webinar Recording | Webinar Handout

A Deep Dive into FedNow Service Features and 24/7/365 Operations Webinar

Stephanie Miracle, director of FedNow product management, Federal Reserve
May 24, 2023

Deepen your knowledge of the FedNow Service features and capabilities to prepare your credit union for 24/7/365 operations. Join Stephanie Miracle, director of FedNow product management, who will cover important operational topics that are top of mind for credit unions including release one features, reconcilement, accounting changes, reporting, liquidity management, fraud and risk mitigation and how to work with your service provider. Operations, technology and business development staff alike will find this webinar particularly valuable, as they consider tactical next steps to convert to always-on payment operations.

View Webinar Recording | Webinar Handout

But First We Verify - Proper Use of Micro-Entries and Prenotes Webinar

Jessica Lelii, director of education, Macha/PAR
May 2, 2023

Does your institution know your rights and obligations regarding micro-entries and prenotifications? In this session, we will explore the proper initiation and handling of micro-entries and prenotes. Properly handling these items can help to reduce the number of future exception items and future headaches.

View Webinar Recording | Webinar Handout

Regulations For All Payment Systems Webinar

Michele L. Barlow, senior vice president, Macha/PAR
April 13, 2023

The rules and regulations that govern the U.S. payments systems exist to protect both financial institutions and their account holders — and there are so many of them! This is your opportunity to learn about how the rules and regulations for ACH, checks, cards and wire transfers intersect or diverge.

View Webinar Recording | Webinar Handout

Protect Yourself -The Proper Handling of Government Reclamations and Garnishments Webinar

Jessica Lelii, director of education, Macha/PAR
March 22, 2023

The improper handling of Death Notification Entries (DNE), Government Reclamations and Garnishments can expose financial institutions to potential significant dollar losses. This session will cover the proper procedures for handling ACH Government Reclamations and the garnishment of accounts receiving federal government ACH benefit payments.

View Webinar Recording | Webinar Handout | Webinar Q&A Handout

Speedy, Safe, Secure, Smart: Which Faster Payment is the Right One for You? Webinar

Jessica Lelii, director of education, Macha/PAR
February 8, 2023

With so many options for faster payments, how do you choose what is the right option for you? In this session, we'll explore the myriad of new and emerging payment types/networks and discuss the steps your institution should take to keep up!

View Webinar Recording | Webinar Handout

2023 ACH Rule Changes and Updates

Jessica Lelii, assistant director of education, Macha/PAR
January 24, 2023

Let's get a jump on 2023! The ACH Network is constantly evolving and updating the Rules. Join us to hear what's happening in 2023 and the steps your organization needs to take to be prepared.

View Webinar Recording | Webinar Handout

Everything You Need to Know About IAT Entries Webinar

Jessica Lelii, assistant director of education, Macha/PAR
November 29, 2022

International ACH Transactions (IAT) have specific handling requirements which are mandated by the Nacha Operating Rules and OFAC. This session will give you step by step procedures on how to handle your IAT entries, focusing on suspect and return entries. Proper handling of IATs can save your financial institution time and money along with minimizing your risk.

View Webinar Recording | Webinar Handout

Is Your Organization Ready for the FedNow Service in 2023?

Joni Everhart Hopkins, vice president, Federal Reserve Bank of Chicago
November 1, 2022

Will your organization be ready to capitalize on instant payments when the FedNow Service arrives in 2023? This service will enable financial institutions and other service providers to offer innovative instant payments solutions that support a broad range of transaction types and use cases for businesses and consumers alike. Join Joni Hopkins, vice president of Federal Reserve Financial Services, to learn about the FedNow functionality, use case opportunities and research on U.S. instant payments demand. Plus, learn about resources available today to help your organization embrace instant payments transformation with an actionable strategy for FedNow Service implementation.

View Webinar Recording | Webinar Handout

ACH for P2P Transfers: Perils & Protections Webinar

Jessica Lelii, assistant director of education, Macha/PAR
September 7, 2022

Some of the most common ACH questions pertain to consumer person-to-person (P2P) transfers via the ACH Network. Most often, questions have to do with fixing something that went wrong. These problems include fraud, incorrect account numbers and buyer’s remorse, all of which can result in financial losses for your organization.

View Webinar Recording | Webinar Handout

Validate and Verify! The Proper Use of Micro-Entries and Prenotes Webinar

Jessica Lelii, assistant director of education, Macha/PAR
June 23, 2022

With Nacha's new WEB debit account validation rule in place, RDFIs can expect to see an increase in the number of micro-entries and prenotes received. Does your institution know your rights and obligations? In this session, we will explore the proper initiation and handling of micro-entries and prenotes. Properly handling these items can help to reduce the number of future exception items and future headaches.

View Webinar Recording | Webinar Handout

Prepayment and Charge-off Rates: Metrics, Patterns, History Webinar

Douglas Callahan, head of analytics, LoanStreet
May 12, 2022

This educational session will explore the different prepayment and charge-off metrics available and how these metrics generally evolve over the life of different kinds of loans. In addition, Doug will discuss what prepayment and charge-offs have looked like over the past two (tumultuous) years in the credit union space.

View Webinar Recording | Webinar Handout

How to Be the Amazon Prime of Checking

Dave DeFazio, partner, StrategyCorps
April 14, 2022

Consumers have shown that they love to buy and pay for services on a subscription basis (think Amazon Prime, Netflix, Costco and Spotify). Nearly every major industry dealing directly with consumers has adopted this pricing model… except the banking industry.

With the industry’s "revenue recession" due to a net margin squeeze, declining overdraft revenue, and cannibalized debit interchange revenue (by alternative payment methods), financial institutions are looking for new ways to generate consumer-friendly revenue instead of just increasing their fees.

View Webinar Recording | Webinar Handout

Getting Over Overdrafts

Dave DeFazio, partner, StrategyCorps
March 15, 2022

Are overdrafts over?

That’s the one question on the mind of every financial institution. And even if they aren’t over, overdrafts aren’t going to make a comeback. This leads to other questions credit unions may be pondering, as nearly every week, there’s news of financial institutions changing their stance on overdrafts. Join retail banking expert Dave DeFazio as he explores what financial institutions can do to survive and thrive during the impending revenue recession.

View Webinar Recording | Webinar Handout

Reimagining Your NSF Program

Katie Weckler, vice president, revenue, DoubleCheck
Pete Bartolotta, chief information & operations officer, DoubleCheck
Jessica Daughetee, chief marketing officer, DoubleCheck

March 9, 2022

Are you feeling the pressure to make changes to your overdraft and NSF programs, including lowering or eliminating fees? What does the future hold for financial institutions as legislators look to crack down on “exploitative and excessive” overdraft fees? As more and more financial institutions are evaluating their options, now is the time to see how DoubleCheck’s patented solution can make a difference at your credit union.

View Webinar Recording | Webinar Handout

The World of Faster Payments

Jessica Lelii, assistant director of education, Macha/PAR
February 23, 2022

If 2021 taught us anything, it's that the world of faster, digital payments is here to stay and will continue to evolve. With FedNow on the horizon and P2P becoming a standard method of payment, is your credit union ready for this new and growing payments world? During this education session, Jessica will discuss a variety of faster payments including Same Day ACH, P2P and FedNow.

View Webinar Recording | Webinar Handout

People Development

Spending Time Becoming a Great Leader Webinar

Joe Bertotto, SVP, chief culture officer, Vizo Financial
December 5, 2023

In this webinar, we will discuss how to use your time effectively to improve your leadership abilities, your team’s skills and your results. Many times, during the workday, we get caught “in the thick of things.” It can feel like we are getting hit with one tidal wave after another of problems, issues and crises. One way to mitigate this is by spending more of our time helping things go right instead of getting caught in the cycle of correcting things that go wrong. Join Vizo Financial’s chief culture officer, Joe Bertotto, as we shift our view from spending time dealing with urgent matters to focusing on the important levers we can pull to increase our effectiveness and efficiency.

View Webinar Recording | Webinar Handout (PDF)

DEI in the Workplace Webinar

Erin Doan, CUDE, diversity, equity and inclusion director, Vizo Financial
August 22, 2023

The evolution of the American workplace has been extensive – with the move from in-office cubicles to home offices and the transition from hierarchical leadership to servant leadership. But, perhaps, the most significant change has been to the way we perceive and acknowledge the identities and beliefs of our colleagues through the idea of diversity, equity and inclusion (DEI). Since embracing DEI as the eighth cooperative principle, credit unions have strived to create workplaces that are equitable and welcoming to all, no matter their gender, religion, sexual preferences, race and so on…and it’s a movement that is only growing stronger. In this session, Vizo Financial’s resident DEI expert, Erin Doan, will take a look at the many ways credit unions can continue to incorporate and emphasize DEI in the workplace now and for years to come.

View Webinar Recording | Webinar Handout (PDF)

Vision is the Purview of Leaders Webinar

Joe Bertotto, chief culture officer, Vizo Financial
July 13, 2023

One capability that separates leaders from others is vision – being able to set a clear direction and lead people there by keeping everyone focused on it. While some leaders are naturally more effective at this than others, creating a vision does not require mystical powers. It is within the grasp of all who lead.

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Extreme Makeover: Work Edition - Refreshing Your Company Culture Webinar

Jeanne Heath, learning and engagement champion, Vizo Financial
June 27, 2023

Why does every makeover have to be “extreme”? I guess the title “Modest Makeover” or “Subtle Shifts” just doesn’t bring in the same audience, huh? You don’t have to tear down the walls and scrap the entire building to create a fresh start, a new perspective and an environment that everyone is drawn to. “Modest Makeover” might not be a powerful title, but lasting, impactful change can come from small, meaningful choices.

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Make Your Team Feel Unstoppable and They Will Be Webinar

Joe Bertotto, chief culture officer, Vizo Financial
April 11, 2023

At work, many of us feel unsure of ourselves during the course of a day. Situations arise which have us questioning how we handled an interaction, completed a transaction, or answered a question. Beyond the technical component, there is the emotional aspect that leaves us doubting and feeling slightly incompetent. We are weakened, not strengthened. When we feel weak, we’re not as productive because we can hesitate and second guess ourselves before, during and after taking action. Many times weakened employees distract colleagues with their need to replay scenarios and justify their actions. The antidote is to look for ways to proactively strengthen our confidence and the confidence of others, so we are immune to self-doubt and internal criticism.

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A Healthcare Solution for Small Credit Unions Webinar

Jesse Kohl, president, InterLutions
Ken Meyer, employee benefits executive, InterLutions
March 8, 2023

Small credit unions and their employees continue to pay more for health insurance while the carriers continue to profit. Big insurance brokers struggle to scale down and deliver competitive products to small credit unions. Small insurance brokers often deliver un-tailored products that don’t fit the needs of small employers.

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DEI & Creating a Sense of Belonging at Your Credit Union Webinar

Erin Doan, diversity, equity and inclusion director, Vizo Financial
February 14, 2023

"As human beings, our job in life is to help people realize how rare and valuable each one of us really is, that each of us has something that no one else has or ever will have...It's our job to encourage each other to discover that uniqueness and to provide ways of developing its expression." These are the wise words of Mister Rogers, an icon of kindness and acceptance and, of course, everybody’s favorite neighbor.

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Creating Meaningful Change Webinar

Joe Bertotto, chief culture officer, Vizo Financial
January 10, 2023

Leadership, by definition, takes people to places they haven’t been before. While we may have many changes taking place in our credit union, how many are meaningful? Meaningful change impacts employees, the organization and our members in positive ways. Meaningful change requires a long-term vision, alignment and action. This magical combination is difficult to properly execute, but when done well, it has the power to transform lives. Join Vizo Financial’s chief culture officer, Joe Bertotto, as he provides insight into effectively creating change that has the power to truly make a difference.

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The Leadership Challenge

Joe Bertotto, chief culture officer, Vizo Financial
October 25, 2022

Over the last 38 years, authors Jim Kouzes and Barry Posner have been researching the art and science of leadership by interviewing managers on their personal best leadership experience. Based on data from over 7,000 interviews, they have developed a framework that leaders can use as an operating system to create a positive work environment and engage their teams.

View Webinar Recording | Webinar Handout (PDF)

Onboarding in a Box Webinar Series

Jeanne Heath, learning and engagement champion, Vizo Financial

“I’m so glad I made the decision to join this company.” This phrase is music to our ears, and in the best environments, is a tune repeated frequently by employees. A solid onboarding program is the foundation for this continuous melody! This three-part webinar series will provide you with essential information and resources for every stage of the onboarding process, starting from the moment the application is completed and continuing through the first 90 days and beyond.

2022 Onboarding in a Box Recourse Guide (PDF)

First Impressions
August 3, 2022

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Difference Makers
August 10, 2022

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Long-Term Impact
August 17, 2022

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Finding the Best Path for Growth: Strategies for Credit Unions

John Dearing, CFA, Partner & Managing Director, Capstone
July 27, 2022

We all know growth is vital to the success of our organizations, but achieving growth in today’s environment can be challenging. Credit unions today face many issues such as declining fee income and interest income, regulatory hurdles, industry consolidation, economic and political uncertainty, and tough competition. In such an environment, how can you continue to provide value to your members?

View Webinar Recording | Webinar Handout (PDF)

Taming the Tension: How to Reduce Negativity at Work Webinar

Joe Bertotto, chief culture officer, Vizo Financial
May 26, 2022

Everyone dreads coming to work when there’s drama, negativity and tension. As a leader, your role is to minimize what drains the team of energy and fill it with inspiration and motivation to drive commitment and performance. We all know that negativity impacts productivity. There’s no question it needs to be fixed, but how?

View Webinar Recording | Webinar Handout (PDF)

Fintech Partnerships – How Credit Unions Can Find the Best Options Webinar

John Dearing, CFA, Partner & Managing Director, Capstone
April 21, 2022

Our industry is evolving, and credit unions must innovate and adapt to succeed. Fintechs help expand product offerings while providing an enhanced member experience. Join John Dearing for this enlightening session on “Fintech Partnerships,” and set your credit union up for successful growth.

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DEI Deep Dive: Caribbean, presented by Worldwide Foundation for Credit Unions

Ms. Roxann Linton, CEO, First Heritage Co-operative, Credit Union Ltd. from Jamaica
Ms. Denise Garfield, General Manager, Caribbean Confederation of Credit Unions

March 22, 2022

Join the Worldwide Foundation for Credit Unions (WFCU) for a fireside chat-style conversation about DEI from two Caribbean credit union colleagues as they share their unique perspectives on the sector's efforts to advance diversity, equity and inclusion inside and out of Caribbean credit unions. We invite audience participation to share their perspectives back and forth to have an open, honest dialogue about the collective work to be done to advance DEI in credit unions worldwide.

View Webinar Recording | Webinar Handout (PDF)

Having Meaningful Conversations with Employees Webinar

Joe Bertotto, chief culture officer, Vizo Financial
February 15, 2022

Join Vizo Financial's chief culture officer, Joe Bertotto, as he discusses the importance of meeting regularly with your employees. Every manager will say they talk to their employees many times through the course of the week. While this is typically the case, these conversations usually center on two topics – the work at hand and discussions about things going on in the employee's personal life. Both of these are critically important, but there are many other important facets to the manager/employee relationship. During this webinar, we'll discuss what topics you can add to the conversation which have the greatest impact.

View Webinar Recording | Webinar Handout (PDF)

Risk Management

Credit Union Security: What Would You Do?

Mike Bechtel, information security engineer, Vizo Financial
February 13, 2024

Bad news…there’s been a business email compromise at your credit union. In addition, one employee is reporting that they received a pop-up message about viruses on their computer and your CEO clicked an email link that, in hindsight, seems suspicious. No doubt about it, it’s a bad day for security at your credit union. But there’s no time to dwell on the negatives – it’s time to take action.

View Webinar Recording | Webinar Handout (PDF)

Putting Credit Union Risks & Security in the Hot Seat Webinar

John Cuneo, VP, information security, Vizo Financial
Mike Bechtel, information security, Vizo Financial
Keeley Hartman, information security, Vizo Financial

November 14, 2023

Just when you think you’ve got security and risk under control, a new threat emerges. That’s inevitable, but credit unions are better off being proactive. And we have the experts to help you do just that! In this panel discussion, we’re putting the Vizo Financial security team, which includes John Cuneo, VP - information security; Mike Bechtel, information security analyst; and Keeley Hartman, information security analyst, in the hot seat to answer pressing questions about credit union risk and security.

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The Unaccounted-For Cost in Data Breaches: Human Error Webinar

John Cuneo, VP, information security, Vizo Financial
September 21, 2023

Would you be surprised to know that a staggering 85 percent of all breaches can be traced back to human error? What's more, did you realize that these breaches can linger and infect your network for days/weeks/months before they're identified? Those are the startling, but true facts. So, how can you protect your credit union and make sure that you're prepared for the cost of human errors? Join John Cuneo for this webinar as he provides insights on how to prepare for the unaccounted-for cost in data breaches.

View Webinar Recording | Webinar Handout (PDF)

Protecting Your Members from Elder Financial Abuse Webinar

Cindy Hagan, VP, compliance & payments risk, Vizo Financial
June 6, 2023

They say age is just a number. But for scammers, age is an opportunity to prey upon a person's vulnerabilities. That's why older individuals are most at risk for financial exploitation, and it costs millions (yes, millions) of dollars per year in losses for these individuals. You may be wondering what your credit union can do to help your members fight back against elder financial abuse. That's what this session is all about! Cindy will walk you through common signs, schemes and suspects to help your staff and members armor up against elder financial abuse.

View Webinar Recording | Webinar Handout (PDF)

Seeing Beyond the Regulatory Requirements of Security Awareness Webinar

Mike Bechtel, information security analyst, Vizo Financial
May 31, 2023

Why do most credit unions perform security awareness training? It’s probably because it’s a requirement set forth by the NCUA. Say no more, right? Wrong. The importance of security awareness goes far beyond just a regulatory requirement – it’s a crucial knowledge base that every credit union staff and board member should have. With the constant deluge of cyber threats, fraud attempts and social engineering scams aimed at credit unions, we have a duty to protect our institutions and our members…and we can with the proper emphasis on security awareness training.

View Webinar Recording | Webinar Handout (PDF)

Security Threats: Seeing Through the Kaleidoscope of Risk Webinar

Mike Bechtel, information security analyst, Vizo Financial
March 28, 2023

Remember the awe of looking into a kaleidoscope as a child? All the colors and shapes were mesmerizing. But when you look at it through a more risk-oriented lens, the spectrum really highlights the many threats to your credit union. You can see the various angles and disguises attackers use to try and breach your data in an attempt to make a profit. From ransomware to business email compromise, the number of incidents targeted at financial organizations of all sizes is happening at alarming rates. In this session, Mike Bechtel will discuss the wide spectrum threats to your credit union and how you can protect your information.

View Webinar Recording | Webinar Handout (PDF)

Cyber Storms are Brewing: Be Ready to Defend

DefenseStorm Team:
Steve Soukup, chief executive officer
Paige Barry, vice president - customer solutions
Jessica Caballero, senior product manager - compliance
Sarah Martin, alliance manager

December 7, 2022

In the modern world, cyber-attacks are inevitable. They come in like a fast-moving storm, ominous and forceful, sometimes when you least suspect it. And then, when the clouds disperse and the skies clear, the aftermath of lost/stolen data, networks in jeopardy and reputational damage is all that's left…unless you have a solid defense system, that is. That's where DefenseStorm comes in.

This webinar will introduce you to Vizo Financial's newest partner and cybersecurity solutions provider, DefenseStorm. Join us to learn about the CyberFraud and CyberSecurity services now available to your credit union through our partnership. We'll even walk you through a live demo of how these solutions work to better protect your credit union from any cyber storm that comes your way.

View Webinar Recording | Webinar Handout (PDF)

Addressing Elder Financial Abuse

Cindy Hagan, compliance & fraud risk director, Vizo Financial
November 17, 2022

They say age is just a number. But for scammers, age is an opportunity to prey upon a person's vulnerabilities. That's why older individuals are most at risk for financial exploitation, and it costs millions (yes, millions) of dollars per year in losses for these individuals. You may be wondering what your credit union can do to help your members fight back against elder financial abuse. That's what this session is all about! Cindy will walk you through common signs, schemes and suspects to help your staff and your members armor up against elder financial abuse.

View Webinar Recording | Webinar Handout (PDF)

What’s in Your Cybersecurity Toolbox?

Mike Bechtel, information security analyst, Vizo Financial
September 20, 2022

When it comes to cybersecurity, a hammer and saw aren’t going to cut it. While there are a multitude of tools available to aid your credit union with cybersecurity, you may be wondering what are they, where do I find them and how much do they cost? They certainly won’t be laying in a dusty metal box in your garage, but we know just where to look and what will be most useful in different situations. Vizo Financial’s information security analyst, Mike Bechtel, will lead this session on low and no-cost tools credit unions can utilize to enhance their cybersecurity posture. That way, you’re not left wondering what’s in your cybersecurity toolbox, but, rather, what tools you already have that you can leverage to better protect your organization.

View Webinar Recording | Webinar Handout (PDF)

How to Address Risk, Compliance, and Audit Issues with Your Board Webinar

Joe Terry, solutions architect, Ncontracts
July 13, 2022

Board directors are successful and smart businesspeople, but they aren’t typically bankers. They need help understanding the intricacies of financial services—everything from the regulatory environment and expectations to risk management and audit. How can credit union executives effectively work with the board to ensure everyone has the necessary knowledge and resources?

View Webinar Recording | Webinar Handout (PDF)

Making Sense of Suspicious Activity Reporting Webinar

Cindy Hagan, compliance and fraud risk director, Vizo Financial
May 19, 2022

You can’t say compliance without immediately thinking of Suspicious Activity Reporting (SAR), right? If you don’t complete them often, they can seem daunting. When it comes time to complete a SAR and tell the story as to why your credit union has suspicions, what do you include? How do you put together a narrative that is both concise and efficient? That’s what this session is all about! Vizo Financial’s compliance and fraud risk director, Cindy Hagan, will walk you through the necessary components of a SAR, from determination through filing and monitoring.

View Webinar Recording | Webinar Handout (PDF)

Email Compromise Attacks – Don’t be a Victim

Mike Bechtel, Information Security Analyst, Vizo Financial
December 15, 2021

Email is the way of life now, even more so for those who work remotely. It’s convenient, instantaneous and easier than calling someone on the phone. It’s something financial institutions use every day and have come to depend on. But bad actors know this, and they prey on financial institution’s dependency on emails to conduct business daily.

View Webinar Recording | Webinar Handout (PDF)

Technology

Learn More About Our Managed IT Services Webinar

Matt Sawtell, VP, managed technology sales, CU*Answers
June 6, 2023

MY CU Services has teamed up with CU*Answers to offer an entire suite of IT solutions to equip your credit union with the necessary resources to keep your information technology functions running smoothly. These services include workstation and server management, email management, network infrastructure management, backups and business continuity and support services. Learn more by attending this educational webinar with CU*Answers’ vice president of managed technology sales, Matt Sawtell.

View Webinar Recording | Webinar Handout (PDF)

Regaining Your Financial Mojo

David, DeFazio, partner, StrategyCorps
July 29, 2021

When the first so-called “challenger banks” appeared on the scene, they were heralded as “disruptors” who were going to put traditional banks and credit unions out of business. Although that didn’t happen, others like Chime, Dave, Marcus, Earnin, CashApp, and MoneyLion are prospering during the pandemic.

We invite you to join StrategyCorps partner Dave DeFazio as he unveils new market research into the consumer behaviors and attitudes that threaten the roles that community-based financial institutions play, as well as insight into the personal, product, and financial relationships community banks, credit unions, digital banks, and — yes — Big Tech have with their customers and members.

View Webinar Recording | Webinar Handout (PDF)

Meet CUaxis and CU*Answers

Rodney May, chief engagement officer, Vizo Financial
Chris Smigiel, national sales manager, CU*Answers

April 27, 2021

You know what’s so great about our movement? We all have the same last name…credit union. That means we’re all members of the same community, one where we can support and uplift each other through collaboration. This collaboration is the very reason why Vizo Financial and MY CU Services created CUaxis and CUaxis collaboration starts with core. Back in 2020, we partnered with CU*Answers for their CU*base core processing system. It’s time to start collaborating.

Please join us to learn more about CUaxis and CU*Answers. This 90-minute webinar will provide a quick introduction to CUaxis and CU*Answers. It will explore what it means to partner with a 100% credit union owned core processing CUSO and will review the technical capacities of the CU*Base core system.

View Webinar Recording

Share Draft Rewards Program Webinar

David DeFazio, partner, StrategyCorps
February 10, 2021

Generate more fee income for your credit union while providing more savings and rewards for your members. Sound too good to be true? Vizo Financial has partnered with StrategyCorps to offer a share draft rewards program that does just that! In this session we will walk through a live demonstration of the rewards program and how it works.

View Webinar Recording

If you require a written transcript for the audio portion of any of our webinar recordings, please contact us at marketing@vfccu.org and we will provide that upon request.

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