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Recordings

Webinar Recordings

Missed an event? That's okay. We've got you covered.

We realize that sometimes schedules don't allow you to attend every event you wish. So as a service to our members, we're providing archived recordings and presentation materials from events in the past year. If you have any questions, please feel free to contact us at marketing@vfccu.org.

ALM: Why We Do What We Do

Melissa Scott, VP of ALM, Vizo Financial
September 23, 2020

Have you ever wondered why we spend so much time and money on managing interest rate risk? Join us for an overview of the U.S. banking system to discover why ALM is important and what historical events caused the origination of the reports we still use today. Once you understand why we do what we do, regulatory reporting will take on a whole new meaning that is beneficial to your credit union.

This webinar is for credit union staff who handle the institution’s ALM and balance sheet management responsibilities or anyone who wants to learn more about ALM.

View Webinar Recording | Webinar Handout (PDF)


Liquidity Management in a Pandemic Crisis

Lisa Boylen, senior ALM consultant, Vizo Financial
April 21, 2020

Despite stronger liquidity, liquidity risk remains a 2020 NCUA supervisory priority. In this session, we’ll review NCUA expectations for liquidity, as well as sound practices for an effective liquidity management program.

This webinar is for credit union staff who handle the institution’s ALM and balance sheet management responsibilities or anyone who wants to learn more about liquidity management.

View Webinar Recording | Webinar Handout (PDF)


What Are Your Interest Rate Risk Reports Telling You?

Lisa Boylen, senior ALM analyst, Vizo Financial
December 4, 2019

Over a six-month time span, we've taken a 180 degree turn from rates rising to rates declining and a possible recession. What impact does this have on prospective earnings and interest rate risk in the balance sheet? In this session, we'll use our interest rate risk reports to answer these questions.

This webinar is for credit union staff who handle the institution's ALM and balance sheet management responsibilities or anyone who wants to learn more about interest rate risk reports.

View Webinar Recording | Webinar Handout (PDF)


Top 10 ALM Comments from Examiners

Lisa Boylen, senior ALM analyst, Vizo Financial
June 19, 2019

It’s time for your ALM exam. You’ve made your preparations, you’ve got all your ducks in a row…you think. Despite your efforts, the examiner still comes back with comments. Don’t worry, your credit union is not the only one to hear these things, which begs the question…what are the most frequent comments from ALM examiners? Senior ALM analyst, Lisa Boylen, will walk you through the top 10 examiner comments and best practices to avoid being on the receiving end.

This webinar is for credit union staff who handle the institution’s ALM and balance sheet management responsibilities or anyone who wants to learn more about ALM exams.

View Webinar Recording | Webinar Handout (PDF)


ALM Basics

Lisa Boylen, senior ALM analyst, Vizo Financial
August 28, 2018

Does your board, ALCO and staff understand the fundamentals of Asset/Liability Management (ALM)? ALM is critical to proper management of financial institution returns and risks. Join Lisa as she explains the basics of interest rate risk, their measurements and reporting.

This webinar is designed for new staff, ALCO or board members that are responsible for managing ALM at the credit union or anyone wishing to have a refresher about ALM.

View Webinar Recording | Webinar Handout (PDF)

Understanding Collateral Dependent Loans and Converting Impaired loans at adoption of CECL

Michael Umscheid, President/CEO, ARCSys
March 23, 2021

This session will cover three key CECL topics concerning the removal of “Impaired Loans Concept” and transitioning to the Collateral Dependent Concept as well as converting impaired loans and PCD loans when adopting CECL.

View Webinar Recording | Webinar Handout (PDF)


The Ins and Outs of Vizo Financial’s CECL Modeling Solution

Michael Umscheid, President/CEO, ARCSys
November 10, 2020

Join Mike Umscheid of ARCSys as he examines the features and functionality of Vizo Financial’s CECL Modeling Solution powered by ARCSys. This webinar will be a demonstration of the CECL solutions offered by Vizo Financial through our partnership with ARCSys.

View Webinar Recording


CECL Basics and Implementation Process

Michael Umscheid, President/CEO, ARCSys
June 18, 2020

Please join Vizo Financial’s CECL partner Michael Umscheid, president/CEO of ARCSys as he discusses the basic requirements of CECL and provides an update to CECL since the standard was issued. This webinar will also examine the timeline on how long it took public companies to adopt CECL.

View Webinar Recording | Webinar Handout (PDF)


Understanding CECL for Small Institutions

Michael Umscheid, President/CEO, ARCSys
March 3, 2020

Please join Vizo Financial’s CECL partner Michael Umscheid, president/CEO of ARCSys as he discusses the CECL needs for smaller institutions of $100 million and below. This webinar will focus on the key elements a smaller institution needs to have in their CECL application process and different models that can be run with loan level or summary data.

View Webinar Recording | Webinar Handout (PDF)


Disclosure Requirements Under CECL

Michael Umscheid, President/CEO, ARCSys
Septmeber 17, 2019

This session review how CECL will increase and change the dynamics of your disclosure requirements annually and through time.

This session is part six of six.

View Webinar Recording | Webinar Handout (PDF)


The Effects of Purchased Credit Deteriorated (PCD) on Future Asset Purchases

Michael Umscheid, President/CEO, ARCSys
August 13, 2019

The session will explain how PCD affects your purchases of loan pools, mergers, and all purchases of debt securities whether, HTM or AFS.

This session is part five of six.

View Webinar Recording | Webinar Handout (PDF)


CECL Models and Forecasting

Michael Umscheid, President/CEO, ARCSys
July 17, 2019

There are several different CECL models. In this session you will learn about the different CECL models and how they will affect your ultimate allowance calculation.

This session is part four of six.

View Webinar Recording | Webinar Handout (PDF)


Life Cycle Losses and the Effects on Time Series Models

Michael Umscheid, President/CEO, ARCSys
June 6, 2019

Please join Vizo Financial's CECL partner Michael Umscheid, president/CEO of ARCsys, as he walks through the nuances of the standard, and provides guidance on how your institution can successfully prepare for CECL in this six part webinar series.

This session will focus on understanding how to calculate life cycle losses and the effects of time series models on these data sets in selecting your CECL loss periods. This session is part three of six.

View Webinar Recording | Webinar Handout (PDF)


Segmenting Your Loan Pools in a CECL World

Michael Umscheid, President/CEO, ARCSys
May 14, 2019

After the financial crisis in 2007-2008, FASB needed to review how institutions estimate losses on their reserve calculations. FASB then issued the final standard in June 2016, commonly known as the current expected credit loss (CECL) model. The CECL standard will require credit unions to measure all expected credit losses for financial assets held at the reporting date based on contractual historical experience, current conditions and reasonable and supportable forecasts.

Please join Vizo Financial's CECL partner Michael Umscheid, president/CEO of ARCsys, as he walks through the nuances of the standard, and provides guidance on how your institution can successfully prepare for CECL in this six part webinar series.

View Webinar Recording | Webinar Handout (PDF)


CECL Data Requirements By Model

Michael Umscheid, President/CEO, ARCSys
April 17, 2019

This session will review the basic CECL data requirements including: specific data types, historical needs, reasons why data elements are necessary, and the effects on your models.

View Webinar Recording | Webinar Handout (PDF)


Riding the Current Investment Roller Coaster

Scott Wood, portfolio strategist, Vizo Financial
February 17, 2021

You know that feeling you get when you’re going downhill on a roller coaster? It’s a rush of chaos with a touch of uncertain fear as you wonder “what happens next”? Well, we’re definitely on the downhill side of rates and investment options, and the ride is starting to become very uncertain. The pandemic has caused a lot of that same chaos in the realm of credit union finance, and it’s left a lot of us wondering what happens next? How will we be able to build our investment portfolio back up? This session, led by portfolio strategist, Scott Wood, will address all those questions and more by looking at the current and projected financial landscape, and what types of investments might help your credit union ride out the twists and turns of this roller coaster so you can stay on track.

View Webinar Recording | Webinar Handout (PDF)


Market Update and Outlook for 2021 Webinar

Fred Eisel, chief investment officer, Vizo Financial
November 12, 2020

The economy continues to recover slowly from the virus shutdown earlier in the year, and the Fed appears to be on hold for years to come, which are just a couple of issues presenting challenges to credit unions. Join Fred as he provides an update on the current economy and what to expect in 2021 with regard to rates, the Fed and the overall economy.

This session is designed for staff responsible for managing the credit union or anyone wishing to learn more about the state of the economy and outlook for 2021 and its impact to the credit union industry.

View Webinar Recording | Webinar Handout (PDF)


Portfolio Strategies with Monetary Policy on Hold

Scott Wood, portfolio strategist, Vizo Financial
March 11, 2020

Credit unions everywhere are feeling the impact of a market where monetary policy is at a standstill. But that leaves the question: what do we do now? Which direction is the right one? There’s not a one-size-fits all answer, but there are some strategies you can explore to help you manage your portfolio in the current environment. This session will help you understand the current yield curve and rate projections, then walk you through some potential strategies for your credit union. We’ll discuss Vizo Financial’s share account options, what many credit unions are investing in today and how strategies will evolve for a flat rate curve and a Fed that remains on hold. In addition, we’ll do a yield comparison to see how different fixed income investments would be advantageous in a variety of scenarios. Just because monetary policy is static doesn’t mean your portfolio has to be. Join us for this session to keep your strategy strong!

This webinar is designed for credit union staff responsible for managing the credit union’s investment portfolio or anyone wishing to learn more about portfolio strategies.

View Webinar Recording | Webinar Handout (PDF)


Market Update and Outlook for 2020 Webinar

Fred Eisel, chief investment officer, Vizo Financial
November 5, 2019

The Fed completely reversed course with monetary policy in 2019 in the face of continued low inflation and slowing global economies. Now investors are concerned about how low rates will go and if a zero interest rate policy (ZIRP) is back on the table. Join Fred as he provides an update on the current economy and what to expect in 2020 with regard to rates, the Fed and the overall economy.

This session is designed for staff responsible for managing the credit union or anyone wishing to learn more about the state of the economy and outlook for 2020 and its impact to the credit union industry.

View Webinar Recording | Webinar Handout (PDF)


Portfolio Strategies in an Uncertain Rate Environment

Fred Eisel, chief investment officer, Vizo Financial
May 23, 2019

As 2018 was coming to an end, market expectations were calling for the Federal Reserve to continue increasing overnight rates two to three more times to fend off rising inflation. This scenario was abruptly halted after their last rate increase in December, as inflation remains allusive. Now, as we approach the second half of 2019, the Fed doesn’t appear to be in any hurry to increase overnight rates and the yield curve remains flat.

So what's next? Are rates heading higher, remaining flat and unchanged, or is there a recession coming our way in the next few years that may have rates heading lower and the Fed implementing their first rate cut? We will discuss probable rate scenarios for 2019 and various strategies to help your credit union manage this uncertain rate environment.

View Webinar Recording | Webinar Handout (PDF)

Offer Education Loans to Your Members with Sallie Mae

Karie Bedford, Sallie Mae
April 28, 2021

Now is the time to start preparing for the rush of students - many of them your members - searching for education loans. As college tuition costs continue to rise, more students are in need of private education loans to help fund the gap between financial aid and college expenses. With the Education Loans from Sallie Mae, in partnership with Vizo Financial, your credit union members can choose from three in-school repayment options to help them pay off their loans faster and save more money compared to the conventional private loan.

View Webinar Recording | Webinar Handout (PDF)


Sallie Mae Education Loan Refresher

Karie Bedford, Sallie Mae
April 21, 2021

If your credit union is on the Sallie Mae education loan program through Vizo Financial and would like a refresher on the program prior to the rush of student loan season, this 30-minute webinar is for you. Join Karie from Sallie Mae as she provides a refresher course on the Sallie Mae Education Loan products and demonstrates the marketing resources available to your credit union.

View Webinar Recording | Webinar Handout (PDF)


Driving Your Lending Pipeline

Geoff Johnson, President/COO, CU*Answers
December 2, 2020

Driving your lending factory has become increasingly challenging. It requires you to stay top of mind when your members are looking for a loan, and being there at just the right time in their decision making process. Questions you should ask yourself include: Do members know what you offer? Is it an easy process for a member to get a loan with your credit union? What technology can help the credit union be a more effective lender… and can we afford it? Is the credit union missing any low hanging fruit in your existing membership? What new tactics/products are being deployed successfully at other credit unions? This webinar is meant to introduce some tactics that can help you increase your loan portfolio.

View Webinar Recording | Webinar Handout (PDF)


Commercial and Consumer Lending: Tricks of the Trade

Melanie L. Vanderau, Esq., Mette, Evans & Woodside
September 10, 2020

Once a loan is approved and underwritten, how does a lender protect itself? No matter how credit-worthy a borrower can seem on the front end, a lender should always prepare for the worst when it’s in the best position to protect itself – at the beginning, before anything goes wrong. The best way to do this is know how to document the transaction in a way that covers all the bases for the lender. Learn the best ways to mitigate lending risk from the perspective of an attorney with lending experience in both a commercial and consumer context on the front-end (documentation) and back end (collection).

View Webinar Recording | Webinar Handout (PDF)


What is Loan Participation?

Ra’Shaud Haines, director of business development, LoanStreet
August 28, 2019

Are you looking to diversify your loan portfolio, or improve loan-to-share ratio? Then you might want to look into loan participations. Join us to learn the basic requirements for successful loan participations, and discover why they are becoming a fast-growing balance sheet strategy.

This session is designed for credit union staff that are responsible for the balance sheet management, or anyone who is interested in learning more about loan participations.

View Webinar Recording | Webinar Handout (PDF)


Fast Track for Small Businesses…The Core of Credit Unions

Larry Middleman, president/CEO, CU Business Group
June 5, 2019

Looking for a quick and efficient way to process small loans for business members at your credit union? Join Larry Middleman, CEO of CU Business Group and learn how you can say “yes” to your members faster and easier with CUBG’s new Fast Track small loan program. Hear how you can originate these small loans in the branch, extending your credit union’s business lending capabilities and helping you efficiently serve this key market segment.

View Webinar Recording | Webinar Handout (PDF)

Liquidity Options for Credit Unions

Scott Wood, portfolio strategist, Vizo Financial
June 24, 2020

It doesn’t matter if liquidity is tight or in excess. Your credit union still needs options to manage the level of liquidity within your institution, right? But how do you determine which solutions would work best for you? Are there liquidity trends you should be aware of before making a decision? Find out about all of these things and more in this session! Join portfolio strategist, Scott Wood, to learn more about the current liquidity landscape and how to use various options to your benefit.

View Webinar Recording | Webinar Handout (PDF)


Liquidity Management in a Pandemic Crisis

Lisa Boylen, senior ALM consultant, Vizo Financial
April 21, 2020

Despite stronger liquidity, liquidity risk remains a 2020 NCUA supervisory priority. In this session, we’ll review NCUA expectations for liquidity, as well as sound practices for an effective liquidity management program.

This webinar is for credit union staff who handle the institution’s ALM and balance sheet management responsibilities or anyone who wants to learn more about liquidity management.

View Webinar Recording | Webinar Handout (PDF)

2021 ACH Rule Changes and Updates Webinar

Jessica Lelii, EFT specialist, AAP, Vizo Financial
January 20, 2021

It’s that time of year, time to review the upcoming rules changes for ACH. Nacha Operating Rules need to be followed by all financial institutions who process ACH transactions. This webinar will provide the details your credit union needs to stay informed on the ACH payment requirements and remain in compliance with all the changes in 2021. Join Jessica as she reviews current and upcoming Nacha rules.

View Webinar Recording | Webinar Handout


How to Navigate the Death of a Member

Melanie L. Vanderau, Esq., Mette, Evans & Woodside
September 3, 2020

You’ve received a call from a family member or maybe an estate attorney, read a member’s obituary in the paper or been informed that a member has passed away. What happens next? This presentation will help you navigate the process of the changed relationship, which is now with your member’s estate. During this session, we’ll consider the following issues and questions: When can your institution pay checks presented against the account? What happens with recurring, pre-authorized ACH transactions? What if there are outstanding loans? Can you exercise the right of set-off? Who is authorized on behalf of the estate? What if the deceased was an authorized signer on a business account? If the deceased was a prolific borrower or depositor, there can be significant risk to a financial institution, especially if heirs are fighting (which they often do). This presentation will give you tips to navigate this process.

View Webinar Recording | Webinar Handout


Automated Clearing House Transactions: (Almost) Everything you Ever Wanted to Know

Melanie L. Vanderau, Esq., Mette, Evans & Woodside
August 27, 2020

Want to gain a better understanding of ACH? This webinar will do it! Learn all about the Automated Clearing House Network and the processes behind it, including Nacha Rules and other applicable regulatory requirements. What types of payments are processed via ACH, and how are these payments processed? What’s the difference between a debit transaction and a credit transaction? Who are the involved parties? And the key question: What happens if something goes wrong? ACH transactions may seem complex, and the goal of this presentation is to demystify the process with helpful, practical information.

View Webinar Recording | Webinar Handout


CardPay: Enhance Consumer Bill Pay with near real-time payments


Join us as we explore the latest features of MY CU Services’ EBP solution, CardPay. Did you know that 44% of consumers prefer to make payments using debit cards and 33% prefer using credit cards. CardPay enhances your EBP solution with a funding option that supports near real-time bill payments using credit and debit cards.

Watch Webinar - 16 min | Webinar Handout


Explore the Benefits of PayMōli

Eric Dotson, executive vice president, Aptys Solutions
Aaron Russ, product manager, MY CU Services

May 26, 2020

Join us for this webinar to explore the features and functionality of MY CU Services’ newest solution, PayMōli. PayMōli is a brandable P2P app that's safe, easy to implement, and cost effective. With PayMōli, it’s simple for your credit union members to send money to anyone, anytime, using their iOS or Android smartphone or tablet. We’ll also walk through a live demonstration of the PayMōli app.

This session is designed for credit unions interested in learning more about MY CU Services’ P2P solution, PayMōli.

View Webinar Recording | Webinar Handout


Decoding ACH Return Codes Webinar

Jessica Lelii, product manager, EFT, AAP, MY CU Services
May 13, 2020

ACH returns are a typical part of every credit union’s day-to-day tasks. But do you ever wonder to yourself, “um…what return code is this again?” It’s ironic, isn’t it? Here we are, trying to decode the codes we need to use to return an ACH payment. The truth is, they can be a bit confusing sometimes. Not to worry, though, because this session is meant to provide you with a better understanding of return codes so you don’t have to second guess yourself every time.

This webinar is designed for ACH professionals, ACH operations staff, AAPs or anyone who wishes to learn more about ACH.

View Webinar Recording - 1 hour 15 min | Webinar Handout


2020 ACH Rule Changes and Updates Webinar

Jessica Lelii, EFT specialist, AAP, MY CU Services
January 23, 2020

It’s that time of year, time to review the upcoming rules changes for ACH. NACHA Operating Rules need to be followed by all financial institutions who process ACH transactions. This webinar will provide the details your credit union needs to stay informed on the ACH payment requirements and remain in compliance with all the changes in 2020. Join Jessica as she reviews current and upcoming NACHA rules.

This webinar is designed for ACH professionals, ACH operations staff, AAPs or anyone who wishes to learn more about ACH.

View Webinar Recording | Webinar Handout


Check Fraud – An Evolving Problem

Ted Kirk, VP, Strategic Partnerships, Advanced Fraud Solutions
October 3, 2019

Save an hour on your calendar for a fresh look at an evolving problem: check fraud. We’ll dive into the latest trends in the fraudscape and the latest solutions to protect your credit union and your members from losses. No matter which check capture points you use today - including teller, mobile, etc. - you can take advantage of MY CU Services partnership with Advanced Fraud Solutions TrueChecks® to stop counterfeit and fraudulent items in their tracks.

This webinar is designed for credit union staff responsible for or working within the credit union’s check processing department, or anyone who is interested in learning more about check fraud prevention.

View Webinar Recording | Webinar Handout


ACH Death Notification Entries: Don’t Fear the Reaper

Jessica Lelii, EFT Specialist, MY CU Services
May 30, 2019

It’s that time of year, time to review the upcoming rules changes for ACH. NACHA Operating Rules need to be followed by all financial institutions who process ACH transactions. This webinar will provide the details your credit union needs to stay informed on the ACH payment requirements and remain in compliance with all the changes coming in 2019. Join Jessica as she reviews current and upcoming NACHA rules.

This webinar is designed for ACH professionals, ACH operations staff, AAPs or anyone who wishes to learn more about Death Notification Entries from an ACH perspective.

View Webinar Recording | Webinar Handout

Global Regulatory Advocacy

Andy Price, SVP of Global Advocacy for the World Council of Credit Unions
April 20, 2021

Join Andy Price, SVP of Global Advocacy for the World Council of Credit Unions (WOCCU), as he provides an overview of international regulatory standards and how they impact credit unions in the United States. He’ll also discuss the current regulatory environment surrounding global payments, sustainable financing and privacy and open banking. Andy’s presentation will examine why the credit union movement in the United States should care about these current issues across the world.

View Webinar Recording | Webinar Handout (PDF)


Drive Down Healthcare Costs Through Volume and Collaboration

Jesse Kohl, President, InterLutions
March 3, 2021

Vizo Financial’s partner, InterLutions, continues to build collaborative healthcare models to help credit unions reduce risk, recruit talent and drive down medical insurance costs. Join us to learn more about the unique group solutions available from InterLutions through its innovative I-Care service, including an Insurance Captive and an Association Health Plan. The CUSO will also highlight the latest I-Care solutions that help credit unions pool their resources to spread the risk of high-cost claims.

View Webinar Recording | Webinar Handout (PDF)


Onboarding in a Box Webinar Series

Jeanne Heath, learning and engagement champion, Vizo Financial

First Impressions
October 22, 2020

You never get a second chance to make a first impression and the first impression begins the moment a candidate interacts with your credit union. Session one will give you plenty of ideas, examples and templates that can help you hit it out of the park from the moment a candidate interacts with your website to the end of the first day!

View Webinar Recording | Webinar Handout (PDF)

Difference Makers
October 28, 2020

Day two is even more important than day one! What will I be doing, who will I be working with, how will my work be measured, how will I learn my job, how do I fit into this team? These are all questions that need to be answered. Session two will include a roadmap for setting expectations and providing regular feedback. Checklists and suggested training plans as well as tips for a successful virtual onboarding program will also be included. Attention to the details makes all the difference!

View Webinar Recording | Webinar Handout (PDF)

Long-Term Impact
November 4, 2020

Nearly 1/3 of the people in their current job for less than 6 months are already looking for a new job! Too much time and money go into the hiring and training process to watch it walk out the door so quickly! Session three will include information on continuing to keep employees engaged, the importance of feedback and measurement as well as the “secret sauce” that leads to sustained success! This session will also include tips for making your onboarding program virtual.

View Webinar Recording | Webinar Handout (PDF)


Culture During a Time of Transition

Jeanne Heath, learning and engagement champion, Vizo Financial
July 21, 2020

We are certainly going through a time of tremendous transition right now. It’s happening in our world, in our work and in our families. And even if global events were not front and center right now, transition happens every day in big and small ways. The more we understand the process and the needs of those going through transition, the better we can be at processing our own response and supporting others in their journey. Join Jeanne as she explores the impact culture has during times of transition.

View Webinar Recording | Webinar Handout (PDF)


Moving from Boss to Coach Webinar

Joe Bertotto, chief culture officer, Vizo Financial
July 14, 2020

Today more than ever a manager needs to be a coach to their employees. Gallup research shows that only 23% of employees strongly agree that their manager provides them with meaningful feedback, and only two in 10 strongly agree that their performance is managed in a way that motivates them to do outstanding work.

Coaching goes beyond showing someone how to perform a task. It’s about investing in a person to improve their life, while improving their performance. In this webinar, Joe will provide practical strategies and tactics to accomplish this. Effectively coaching team members means greater levels of commitment and productivity, which is a benefit to any credit union.

View Webinar Recording | Webinar Handout (PDF)


Coronavirus Update: The CARES Act: An employer's perspective

Lockton Companies
April 1, 2020

Please join us for the latest information on the CARES Act. The presentation covers the following information from the employer's perspective:

  • • Overview of the CARES Act
  • • Business liquidity and employee retention provisions
  • • Health plan mandates and options
  • • Retirement plan relief
  • • Unemployment and other considerations
  • • COVID-19 legislation, ACT IV: What's next?

View Webinar Recording | Webinar Handout (PDF)


Leveraging Data and Technology to Reduce Healthcare Friction

Matt Sweeney, Credit Union Practice, Lockton
Ryan Staub, Credit Union Practice, Lockton
Jesse Kohl, President, InterLutions

March 5, 2020

The average medical insurance premium that families paid in the U.S. in 2018 increased 71% over the past decade, and the trajectory of healthcare costs over the next ten years will continue to rise at an even faster pace. Learn about healthcare claims data reports that HR departments can leverage to reduce cost and friction associated with offering competitive benefits to employees. In studying the trends of nearly 30 credit unions and over 7,500 insured credit union member lives, InterLutions has proven that credit union employee medical insurance claims outperform other industries on a per-employee per-year (PEPY) basis. HR departments can use claims data reports, PEPY trends, and other forecasting metrics to negotiate better pricing from insurance carriers. Through collaboration, data, and technology, credit unions can provide employees with a better benefits experiences.

This webinar is designed for staff responsible for employee benefits within your credit union, or anyone wishing to learn more about healthcare.

View Webinar Recording | Webinar Handout (PDF)


Pick Up the Gum Wrapper: How to Increase Performance While Improving Lives

Joe Bertotto, chief culture officer, Vizo Financial
December 19, 2019

Based on Joe Bertotto’s new book “Pick Up the Gum Wrapper,” there are three types of employees at every credit union: those who are enthused about their work and are so proud of their credit union that they will pick up any gum wrappers that litter the hallways. Then there are those who walk by the trash on the floor thinking, “That’s not my job, let the cleaning company pick it up.” And there are those who throw the gum wrapper on the floor. They are unhappy at work and share their misery with anyone who will listen.

This session will discuss how to increase the number of employees who are proud, enthused and give their discretionary effort to make the credit union successful.

This webinar is designed for the credit union staff responsible for the leadership, mentoring and culture at the credit union.

View Webinar Recording | Webinar Handout (PDF)


Evaluate I-Care’s Healthcare and Employee Benefits Solutions

Matt Sweeney, Credit Union Practice, Lockton
Ryan Staub, Credit Union Practice, Lockton
Jesse Kohl, President, InterLutions,
October 8, 2019

Open-enrollment is upon us and to help credit unions with the rising costs of healthcare, Vizo Financial partnered with InterLutions in June of this year to offer I-Care, an employee benefits solution for credit unions with 10 or more employees utilizing the institution’s insurance plan.

The 10-year trajectory for healthcare and medical insurance costs is shocking. How will your credit union continue to offer employee benefits when the costs to maintain competitive plans continues to rise at this alarming pace? Our collaborative solutions deliver competitive pricing and enhanced HR tools for credit unions. Join us for a 45 minute educational webinar to learn about the unique solutions available for credit unions through I-Care.

This webinar is designed for staff responsible for employee benefits within your credit union, or anyone wishing to learn more about this new Vizo Financial service.

View Webinar Recording | Webinar Handout (PDF)


A New Solution to Lower Your Credit Union Healthcare Costs

Matt Sweeney, Credit Union Practice, Lockton
Ryan Staub, Credit Union Practice, Lockton
Jesse Kohl, President, InterLutions,
July 9, 2019

Join Vizo Financial and our new partners at InterLutions CUSO for an introductory webinar about I-Care: Employee Benefit Solutions for Credit Unions.

The 10-year trajectory for healthcare and medical insurance costs is shocking. How will your credit union continue to offer employee benefits when the costs to maintain competitive plans continues to rise at this alarming pace? Our collaborative solutions deliver competitive pricing and enhanced HR tools for credit unions. Join us for a 45 minute educational webinar to learn about the unique solutions available for credit unions through I-Care.

This webinar is designed for staff responsible for employee benefits within your credit union, or anyone wishing to learn more about this new Vizo Financial service.

View Webinar Recording | Webinar Handout (PDF)


PMO and Project Management: What Is It, Why Do You Need It and How can we reap the benefits?

Chris Dowhower, project management director, Vizo Financial
April 4, 2018

How does your credit union implement a new system or product? Are steps missed along the way or discovered last minute? Does your organization overcommit and underdeliver? What if there was a process you could use to make it simpler?

There is! A project management office (PMO) helps facilitate project success by establishing best practices, mitigating risks and ensuring on-time project delivery within a specified budget.

This PMO session will cover:

  • PMO processes, planning and execution
  • Methodologies
  • Standards and best practices
  • Case studies/examples

This webinar is designed for staff that are responsible for implementation of new systems and products at your credit union or anyone wishing to learn more about the best practices for a credit union project management office.

View Webinar Recording | Webinar Handout (PDF)


KUMBAYA! Bringing Together Risk, Compliance and Other Business Units

Michael Berman, CEO, Ncontracts
February 9, 2021

Where does the responsibility of risk managers end and business unit managers, including compliance, begin? The answer is different at every credit union, but there’s one thing that’s non-negotiable: The overlap ensures everyone has a part to play.

During this presentation we’ll explore how to structure leadership to ensure different departments and business lines work together to aid risk management.

Join us as we discuss best practices for creating a harmonious, continuous, and streamlined risk management program that actively interfaces with all relevant areas.

View Webinar Recording | Webinar Handout (PDF)


Defending Your Data with Information Security Risk Assessments

John Cuneo, information security director, Vizo Financial
August 11, 2020

When hackers look at credit unions, they see one thing – lots and lots of useful data, ready for the taking. Financial institutions have a giant bullseye on their backs and it’s easy to see why. Account information, credit card numbers and personal identifiers are part of your everyday business. Hackers want that information, so your institution needs to be ready to protect it. The first step? Performing an information security risk assessment (ISRA).

But wait…what does an ISRA entail and how can your credit union prepare? Join John Cuneo as he goes over the basics of ISRAs and how you can use the assessment to defend your data against hackers.

This webinar is designed for all staff who are responsible for information security and/or risk management within your credit union, or anyone wishing to learn more about information security risks.

View Webinar Recording | Webinar Handout (PDF)


Social Engineering: Threats & Defense

Mike Bechtel, information security analyst, Vizo Financial
Robert Gentry, information security analyst, Vizo Financial

May 28, 2020

Five seconds. That should be all the time it takes for your staff to recognize a social engineering scam. Sometimes, that isn’t always the case though. Social engineering has become so widespread and sophisticated, it’s sometimes hard to know the difference between what’s real and what’s not. But that’s what security awareness training is for, right? Through this webinar, we’ll help you learn about the threats of social engineering, what steps you can take to defend your credit union against scams and why security awareness is key to that defense.

View Webinar Recording | Webinar Handout (PDF)


Managing Coronavirus Risks Department-by-Department for Credit Unions

Michael Berman, Founder and CEO, Ncontracts
March 24, 2020

As the coronavirus spreads across the globe, you must assess the risks of the pandemic and what it could mean for your institutions. From sick staff and IT systems to fluctuating financial markets and the need to maintain critical functions, FIs need to consider how COVID-19 will impact each major department and business line.

During this webinar, Ncontract's Michael Berman will discuss how to assess the operational risks coronavirus poses to your institution.

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The Three-Legged Stool of Privacy, Data Security and Vendor Management

Michael Berman, Founder and CEO, Ncontracts
December 5, 2019

Your financial institution is doing everything it can to protect consumer data, but what about your third-party vendors? With cyber breaches on the rise and a confusing patchwork of state, federal, and international privacy laws to contend with, it’s essential to have a game plan for managing privacy, data security, and vendor management at an enterprise level.

This webinar is designed for all staff who are responsible for information security and/or risk management within your credit union, or anyone wishing to learn more about managing privacy, data security, and vendor management.

(opens in a new tab)View Webinar Recording | (opens in a new tab)Webinar Handout


Take the “Oh No” Out of Incident Response

Mike Bechtel, information security analyst, Vizo Financial
October 29, 2019

“Oh no” is never a good thing to hear, especially when it’s a response to an incident. But there is a way to take the “oh no’s” out of the situation: have an incident response plan. Join Mike as he talks about the makings of an incident response plan and how it can be executed in case of emergencies.

The session is designed for credit union staff responsible for the security and business continuity at the credit union or anyone wishing to learn more about incident response planning.

(opens in a new tab)View Webinar Recording | (opens in a new tab)Webinar Handout


Security Awareness: Your Weapon Against Social Engineering

Staci Wright, product manager, risk & compliance services, Vizo Financial
September 26, 2019

We all know that security awareness training and understanding social engineering is key to a layered security approach. But, do you know that our employees are the weakest link in network security? It’s because their willingness to help members makes them more susceptible to social engineering attacks. Make sure your members and their information are protected by providing thorough security awareness training to your employees.

In this webinar, Staci will discuss why security awareness training is needed and how to integrate it into your credit union’s security program.

This webinar is designed for all staff who are responsible for security awareness and/or risk management within your credit union, or anyone wishing to learn more about security awareness training.

(opens in a new tab)View Webinar Recording | (opens in a new tab)Webinar Handout


10 Controls for Mitigating Information Security Risks on a Budget

Robert Gentry, information security analyst, Vizo Financial
August 22, 2019

No question about it, mitigating potential risks is a top priority for all credit unions. Another is remaining financially stable. But how can you get the best of both worlds and prevent risks on a budget? Vizo Financial’s information security analyst, Robert Gentry, will tell you how! In this session, Robert will share 10 controls that can be implemented quickly and with minimal costs, but will provide big results for your information security program. In addition, you’ll learn best practices and essential policies for your program based on the CIS Controls framework. With these controls and best practices at your disposal, you can make a positive impact to your credit union and membership without the hefty price tag.

This webinar is designed for all staff who are responsible for information security and/or risk management within your credit union, or anyone wishing to learn more about information security risks.

(opens in a new tab)View Webinar Recording | (opens in a new tab)Webinar Handout


Managing Your Vendor Relationships

Belinda Mumma, enterprise risk management coordinator, Vizo Financial
May 16, 2019

Working with a third-party vendor is an artful process of negotiation, defining roles and keeping a good rapport over the course of the contract. The key is managing your vendor relationships. A good relationship will mean better service and fewer issues along the way for your credit union. The question, then, is how can you achieve those good relationships to ensure your bases are covered and your services operate well? Join Belinda Mumma as she walks you through the process of effective vendor management.

This webinar is designed for credit union staff responsible for enterprise risk management and/or vendor management, or anyone who wishes to learn more about managing vendor relationships.

View Webinar Recording | Webinar Handout


Defending Your Data with Information Security Risk Assessments

John Cuneo, information security director, Vizo Financial
March 20, 2019

When hackers look at credit unions, they see one thing – lots and lots of useful data, ready for the taking. Financial institutions have a giant bullseye on their backs and it’s easy to see why. Account information, credit card numbers and personal identifiers are part of your everyday business. Hackers want that information, so your institution needs to be ready to protect it. The first step? Performing an information security risk assessment (ISRA).

But wait…what does an ISRA entail and how can your credit union prepare? Join John Cuneo as he goes over the basics of ISRAs and how you can use the assessment to defend your data against hackers.

This webinar is designed for all staff who are responsible for information security and/or risk management within your credit union, or anyone wishing to learn more about information security risk assessments.

View Webinar Recording | Webinar Handout


How to Leverage SOC and SSAE 18 Reports Throughout Every Department of Your Financial Institution

Michael Carpenter, CAMS, NCRM, NCCO, Ncontracts
February 13, 2019

Vendor management is typically overseen by one or two people at the financial institution, but actually every employee who outsources services is responsible. Do your colleagues know how to read, review and use SOC and SSAE 18 reports? Can you teach them how to follow these and other important vendor management practices?

In addition to assessing your critical vendors’ IT security controls, you have to look down the line at your vendors as well as your vendors’ critical vendors. Luckily SOC and SSAE 18 reports eliminate that problem for financial institutions that know how to interpret these critical vendor due diligence documents and integrate it into their vendor and enterprise risk management programs.

This webinar is designed for staff that are responsible for your credit union’s vendor management program or anyone wishing to learn more about understanding SOC and SSAE 18 reports.

View Webinar Recording | Webinar Handout

Meet CUaxis and CU*Answers

Rodney May, chief engagement officer, Vizo Financial
Chris Smigiel, national sales manager, CU*Answers

April 27, 2021

You know what’s so great about our movement? We all have the same last name…credit union. That means we’re all members of the same community, one where we can support and uplift each other through collaboration. This collaboration is the very reason why Vizo Financial and MY CU Services created CUaxis and CUaxis collaboration starts with core. Back in 2020, we partnered with CU*Answers for their CU*base core processing system. It’s time to start collaborating.

Please join us to learn more about CUaxis and CU*Answers. This 90-minute webinar will provide a quick introduction to CUaxis and CU*Answers. It will explore what it means to partner with a 100% credit union owned core processing CUSO and will review the technical capacities of the CU*Base core system.

View Webinar Recording


Share Draft Rewards Program Webinar

David DeFazio, partner, StrategyCorps
February 10, 2021

Generate more fee income for your credit union while providing more savings and rewards for your members. Sound too good to be true? Vizo Financial has partnered with StrategyCorps to offer a share draft rewards program that does just that! In this session we will walk through a live demonstration of the rewards program and how it works.

View Webinar Recording


What to Consider When Changing Core Providers

Scott Collins, EVP – national sales and marketplace relationships, CU*Answers
December 10, 2020

Selecting a core provider is no small task. It requires you to ask lots of questions, do your research, document your current core’s perceived shortcomings and anticipate credit union’s and members’ needs both now and in the future. You must consider the following: what solutions are necessary for the credit union’s daily processing, what tools are available to help your self-service members, whether the processor has the resources to support your credit union’s needs/size and whether the solution is cost-effective for your credit union, among other things. And while there’s no doubt that it is a rigorous process, this webinar is meant to take some of the stress out of it.

View Webinar Recording | Webinar Handout (PDF)


If you require a written transcript for the audio portion of any of our webinar recordings, please contact us at marketing@vfccu.org and we will provide that upon request.