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Technology

So much tech, so little time. Technology drives credit union operations these days, but how do you manage it? Not to worry – Vizo Financial has the solutions to help you do just that. We have the teams and the resources to assist credit unions with both small and large-scale technology needs, including core processing, website development and more!

Core Solutions

Have you ever heard of a credit union without a core processing system? If you said no, you’re absolutely right, because core processing is a requirement for the daily operations of a financial institution like yours.

In an effort to offer a core solution that is state-of-the-art and meets the varied needs of our credit unions, MY CU Services has partnered up with CU*Answers, a credit union cooperative just like us. Together, we have an incredibly robust data processing system called CU*BASE.

The CU*BASE core suite is used by more than 350 credit unions across the country that range in asset size from under $1 million to more than $1 billion. The core processing suite includes a cutting edge online and mobile toolset for your members, and boasts features such as:

  • Member information databases
  • Presentation resources
  • Effective processing capabilities
  • Built-in marketing tools
  • User-friendly interface for your staff

We’re proud to offer this solution as a completely turn-key system, but also with the flexibility each credit union needs to achieve their business goals. And since it’s a solution brought to you by credit union cooperatives, you can count on both a powerful core system and unrivaled support from our core team.

e-Statements

MY CU Services' e-Statements platform allows you to create custom interactive statements, bills, invoices and notices that boost member engagement, reduce costs and increase profitability. This service gives you an efficient and affordable way to enhance your level of communication and customer service.

Hardware Maintenance

Are you looking to replace your server, firewall or workstations? MY CU Services can make recommendations to help your organization design and implement hardware that will meet your business needs.

Homebanking

With the MY CU Services homebanking system, your members will have easy access to all the account information they need and want, plus the ability to conduct transactions, from their home, office or on the go. All of the software has been developed in-house, with the knowledge and expertise that comes with serving credit unions for over two decades.

Managed IT Services

In the financial world, technology is a must-have for day-to-day operations. If your credit union isn't equipped with the necessary resources to keep your information technology functions running smoothly, our IT Services can help.

Services include:

24/7 Monitoring

With our remote monitoring capabilities, we are notified of issues before you ever experience a problem. Issues such as communications problems, low drive space, viruses and malware and others are immediately brought to our attention, so we can quickly address and ensure your systems remain at peak performance.

Anti-Virus & Anti-Malware Protection

MY CU Services can provide protection of your IT operations through anti-virus and anti-malware software. Our sophisticated protection software is linked with real-time alerting to enable us to quickly detect and remediate virus and malware attacks.

HelpDesk Support

Your organization is bound to run into technology issues. When a problem arises, we can help. Our HelpDesk team provides remote support based on the urgency of the issue. In addition, we can perform upgrades and patches to your system, which can help reduce the frequency of problems. Our HelpDesk can provide 24/7 support for your IT issues and is staffed from 7:00 a.m. – 4:30 p.m. EST throughout the week with after-hours call-back support.

Standard Reporting

Most governing organizations require proof that your IT infrastructure is being well maintained. We provide you with monthly reports showing patch status, third party software updates, anti-virus activity, hardware and software inventory and more. As a Credit Union Service Organization (CUSO), MY CU Services understands these requirements and will make sure you have the right documentation.

Optional IT Services

In addition to our standard technology services, MY CU Services offers solutions to ensure proactive management of your credit union’s IT assets including: business continuity/disaster recovery, data communications, initial network assessment, project assistance, risk and compliance mitigation.

Network Solutions

MY CU Services’ will provide an in-depth review and analysis of your existing IT infrastructure and operations.

Offsite Backups

Business continuity is a huge concern for any business, especially in the world of finance. That’s why having a back-up for your institution’s data is absolutely necessary. MY CU Services has partnered with Datto, a cloud solution provider, to provide safe and secure back-up and recovery services.

Share Draft Rewards Program

Generate more fee income for your credit union while providing more savings and rewards for your members. Sound too good to be true? Vizo Financial has partnered with StrategyCorps to offer a share draft rewards program that does just that!

Delight members and set your credit union’s share draft accounts apart from the rest through a two-part process:

1. Share Drafts Analysis

StrategyCorps will perform an in-depth analysis to identify and benchmark your current share draft performance, and segment and rank member account relationships. StrategyCorps will recommend checking account structures with various levels of benefits, help implement an actionable strategy to protect and grow the most financially productive relationships and fix and grow the ones that are hurting your credit union’s earnings based on the analysis.

2. Mobile Rewards Program

Generate more revenue with a customized mobile rewards app, developed with the results of your share drafts analysis in mind. The app gives members access to modern, innovative checking benefits that they want and need in their everyday lives, and that are market-proven to be more engaging. In addition to the rewards app, members will also be able to access benefits through your credit union’s website.

What’s included in the rewards program?

  • 400,000+ discounts at local and online retailers
  • Cell phone protection
  • Round-the-clock roadside assistance
  • Travel accidental death coverage
  • Personal identity theft protection
  • Identity monitoring
  • Health savings discounts

By addressing issues and providing incentives, a mobile rewards program can help to give your share draft program new life, with benefits for both your institution and your membership!

Want to learn more? Contact a corporate account manager today at accountmanagers@vfccu.org.

Video Production

Have you ever thought about creating promotional videos for your credit union? Maybe you've even considered educational videos for staff or putting together a TV commercial. Whatever your goal, the use of videos to promote business is a proven and successful tool.

Vizo Financial offers video production services to help with each step of the production process - from writing a script to shooting and editing. Our video services allow you to connect with your audience in a modern, interactive way.

Types of Videos:

  • TV and Web Commercials
  • Educational/Instructional Videos
  • Staff Training Videos
  • Event Coverage Videos
  • and more!

Interested in using our video services? You can review samples of our custom video work before starting a project.

And if you're looking for a quick and easy way to start promoting your credit union with videos, check out these premade videos that can be branded with your logo!

If you’re interested in purchasing any of our premade videos or want a custom quote, please contact marketing@vfccu.org.

Website Design and Hosting

When it comes to designing and hosting your website, you want a company that understands credit unions. We can help. With our CUSO, MY CU Services, we have all of your hosting needs covered.