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MY CU Services' e-Statements platform allows you to create custom interactive statements, bills, invoices and notices that boost member engagement, reduce costs and increase profitability. This service gives you an efficient and affordable way to enhance your level of communication and customer service.

Are you looking to replace your server, firewall or workstations? MY CU Services can make recommendations to help your organization design and implement hardware that will meet your business needs.

With the MY CU Services homebanking system, your members will have easy access to all the account information they need and want, plus the ability to conduct transactions, from their home, office or on the go. All of the software has been developed in-house, with the knowledge and expertise that comes with serving credit unions for over two decades.

In the financial world, technology is a must-have for day-to-day operations. If your credit union isn't equipped with the necessary resources to keep your information technology functions running smoothly, our IT Services can help.

Services include:

  • 24/7 Monitoring
    With our remote monitoring capabilities, we are notified of issues before you ever experience a problem. Issues such as communications problems, low drive space, viruses and malware and others are immediately brought to our attention, so we can quickly address and ensure your systems remain at peak performance.
  • Anti-Virus & Anti-Malware Protection
    MY CU Services can provide protection of your IT operations through anti-virus and anti-malware software. Our sophisticated protection software is linked with real-time alerting to enable us to quickly detect and remediate virus and malware attacks.
  • HelpDesk Support
    Your organization is bound to run into technology issues. When a problem arises, we can help. Our HelpDesk team provides remote support based on the urgency of the issue. In addition, we can perform upgrades and patches to your system, which can help reduce the frequency of problems. Our HelpDesk can provide 24/7 support for your IT issues and is staffed from 7:00 a.m. – 4:30 p.m. ET throughout the week with after-hours call-back support.
  • Standard Reporting
    Most governing organizations require proof that your IT infrastructure is being well maintained. We provide you with monthly reports showing patch status, third party software updates, anti-virus activity, hardware and software inventory and more. As a Credit Union Service Organization (CUSO), we understand these requirements and make sure you have the right documentation.
  • Optional IT Services
    In addition to our standard technology services, MY CU Services offers solutions to ensure proactive management of your credit union’s IT assets including: business continuity/disaster recovery, data communications, initial network assessment, project assistance, risk and compliance mitigation.

We live in a mobile society where consumers expect instant, secure access to their financial accounts. It’s time to expand your mobile portfolio of products and services and empower your members with the convenient mobile services they expect.

  • Mobile Banking
    MY CU Services’ mobile banking app, Mobile Pay, is an up-to-the-minute financial aggregation application that incorporates the latest mobile technology – something today’s on-the-go members have grown to expect. With the app, there is no need to connect to your core processor. The app also works with MY CU Services’ mobile deposit solution. In addition, MY CU Services’ mobile app can integrate with their electronic bill payment solution.

MY CU Services’ will provide an in-depth review and analysis of your existing IT infrastructure and operations.

Business continuity is a huge concern for any business, especially in the world of finance. That’s why having a back-up for your institution’s data is absolutely necessary. MY CU Services has partnered with Datto, a cloud solution provider, to provide safe and secure back-up and recovery services.

Vizo Financial offers video production services to help with each step of the production process - from writing a script to shooting and editing. Whatever your goal, the use of videos to promote business is a proven and successful tool.

When it comes to designing and hosting your website, you want a company that understands credit unions. We can help. With our CUSO, MY CU Services, we have all of your hosting needs covered.