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Core Processing

Every credit union needs a core processor. And, we’ve got a core processing solution that you just might like. It’s got all the things your institution needs to operate successfully.

In an effort to offer a core solution that is state-of-the-art and meets the varied needs of our credit unions, our CUSO, MY CU Services, has partnered up with CU*Answers, a credit union cooperative just like us. Together, through CUaxis, we have an incredibly robust data processing system called CU*BASE. CU*BASE operates using the IBM i® server platform with TCP/IP connectivity, supporting a variety of LAN/WAN networking solutions.


  • Comprehensive education, online help and reference tools direct to the employee’s desktop
  • Integrated virtual shared branching options for disaster recovery and expanding member service
  • Flexible, robust configuration options for savings, certificates and loans
  • Laser printing options including a complete line of user-defined laser forms
  • CU control of employee access to a tools database


  • CU*Spy online retrieval of reports (90 days) and statements (12 months) with archives
  • Online inquires for easy accrual verification, daily G/L balancing
  • Integrated system for online tracking of “off-trial balance” credit cards, loans and savings accounts, plus automated uploads/downloads with third-party vendors
  • CASS certification of member addresses
  • Regulatory compliance tools: AIRES downloads, FIDM and OFAC data match systems
  • Investment and subsidiary (fixed assets, prepaids, accrued expenses) tracking systems
  • Budget creation, analysis and tracking
  • Automated check reconciliation
  • Loan classification tracking for planning reserves
  • Accounts payable tracking
  • Streamlined back office monitoring tools: ACH, payroll, share drafts, ATM/debit cards, etc.
  • Configurable Reg D tracking parameters
  • Dormancy and escheat monitoring


  • Online credit reports retrieval and storage
  • Participation loans tracking
  • Complete centralized underwriting system
  • Risk-based loan pricing and delinquency analysis tools
  • Tools to streamline the loan application process: auto-populated loan applications and debt information from online credit reports
  • Tiered rates based on loan balance
  • Collateral title and property tax tracking
  • Configurable collections parameters and delinquency analysis tools, plus an online collections monitoring system
  • Flexible interest and payment calculation options for business loans, mortgage loans, interest payments with variable rate and indexed controls
  • Lease loan tools
  • Indirect (dealer) lending tracking
  • Pre-membership loan applications
  • LOC disbursement checks
  • Online tracking of written-off loans

Marketing & Management Review

  • Help desk inquiry for monitoring CU calls to CU*Answers Client Services
  • Online member survey tracking and analysis
  • Cross-sales tracking system, including online marketing tips and product sales procedures
  • Telemarketing leads follow-up system
  • Tiered service levels with automated rewards for member participation
  • Marketing clubs: demographic clubs with automated status tracking, fee waivers and rate benefits
  • “Push” marketing tools including messages via It’s Me 247 Online Banking and CU*Talk Audio Response, email marketing, selective inserts for member statements and CU-defined statement messages
  • Non-member database for relationship tracking and potential member data mining
  • Household database and statistical analysis by household and member
  • Extensive membership and member participation analysis tools
  • Rate forecasting and pricing analysis tools
  • Flexible configuration for over-the-counter fees, self-service fees and periodic service charges and rebates
  • ALM downloads
  • Membership and new account “reason codes” tracking
  • Full line of inquiry tools
  • Member follow-up teasers
  • SEG/sponsor tracking
  • Electronic deposit holds, including the “Member In Good Standing” system for controlling deposit hold settings

Member Services

  • Teller cash dispenser/Recycler integration (supported TCDs/TCRs)
  • Automated funds transfer and check transfers
  • Phone software with configurable phone transfer fees
  • “New Member” alert comments
  • Savings bond redemption tracking
  • Safe deposit box tracking
  • Laser-printed member starter checks
  • IRA beneficiary and payout tracking, plus automated payout transfers